Sabrine Troudi

Experience

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  Nur Energie

  Jul 2014 - Aug 2014

  Marketing Intern

  Worked on some Marketing / PR content for a B2B audience- Wrote and updated the business newsletter - Wrote Press Releases - Worked with the web development staff to make the website more visual and easier to navigate

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  Computershare UK

  Mar 2015 - Jul 2015

  Service Delivery Administrator

  - Data bases Management- Transfers of Shares Monitoring- Email Communications among Partners/Counterparts- Translation of Correspondence for different purposes (Spanish, French, Italian)

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  Apple

  Aug 2015 - Jul 2018

  - Mentored the technical specialists’ team in order to improve their technical and soft skills.- Tailored customers interactions by combining verbal and para-verbal communication in order to gain agreement thus achieving issue resolution. - Kept up to date with apple innovation and spread knowledge among the Apple . - Achieved a high level of communication and interpersonal skills via collaborating with differentdepartments within the Apple store.- Developed my direct communication and negotiation skills with customers; 99% customer satisfaction- Acquired the capacity to identify quickly customers' needs/resolve issues: 80% issue resolution rate Show less

  • Technical Expert

    Jul 2017 - Jul 2018

  • French Speaking Customer Support

    Aug 2015 - Jun 2017
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  Financial Times

  Jul 2018 - now

  - Run agile ceremonies (stand-ups, sprint planning, backlog grooming, demos, retros)- Creating a collaborative, innovative and efficient working culture and team performance- Taking ownership of critical incidents( DDOS and cyber attacks attempts) coordination and involving all the relevant teams to ensure proper action is taken- Coach team members about continuous improvement and how to apply the most appropriate agile methodologies to do so - Organised internal cross team Brainstorming, Workshops and Mobbing sessions - Internal Tech Events coordination (hackathon, delivery management…)-Product Accessibility accreditation work for ft.com to expand the readers audience - Communicate on projects progress to all stakeholders -Negociate and gain agreement on projects and programs Show less Insure that the FT employees have functioning tools to deliver their work is the main aim of my role. The tasks associated with the latter goal are : - Improve problem solving/solutions approach efficiency within the team - Improve internal user experience via research and analysis (surveying , formal & Informal interviewing )- Write Technical documentation to be shared with the team- Re-evaluate and improve processes such as ITAM and Escalation making sure it is aligned with the Knowledge Centered Support approach- Determine attributes for a technology and analyse its feasibility via an initial POC (proof of concept exercise)- Use a tailored communication methods to convey information to different Shareholders- Delivered multiple IT projects from Onboarding to Network Monitoring via IT communication strategy - Work on internal communications for New Technology Department - Coordinate project completion - Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments- Presented multiple findings and solutions to a wide cross disciplinary audience- Train and coach different members of my team in technical or soft skills - Take ownership of issues and collaborating with 3rd parties until resolution Show less

  • Tech Project / Program Manager

    Feb 2022 - now

  • Jr Delivery Lead/Technician

    Jul 2018 - Feb 2022