Giovanni Valentini

Experience

• 

  Ristorante Free Soul

  Nov 2016 - Mar 2017

  Cook - Extra school work

  I worked in this restaurant working alongside the chef and learning the basics of cooking.

• 

  Pizzeria Happy Food

  Oct 2017 - Feb 2018

  Pizza maker - Extra school work

  During weekends I worked as an assistant pizza maker learning techniques and the basics of leavened products.

• 

  Lo spiedo Bresciano di Veronica e Tommaso

  Dec 2018 - Jun 2019

  Cook /Seller- Extra school work

  I worked on board a 'food track' in the preparation of spit-roasted meats and fried food.From this experience, I learnt to listen and relate to customers by guiding them in their choice of products.

• 

  Osteria Cantinì

  Oct 2019 - Apr 2020

  Cook

  Osteria al Cantinì is a modern restaurant that combines traditional Camuna dishes with a new style of cooking; here I worked alongside the chef Gabriele Zucchelli, winner of the Piatto della Biosfera 2022 award.This experience was very useful to understand the dynamics of running a restaurant, from the relationship with suppliers to the creation of new dishes.Main activities performed:-Processing raw materials-Management of orders and cooking times-Planning and collaboration with the Chef -Warehouse management and organisationSkills acquired:-Increased organisational skills-Working in a team-Working under pressure-Working with precision and speedIt was a important experience to understand the dynamics of the kitchen and the management of all work phases. Show less

• 

  Adventure Land

  Jun 2021 - Oct 2021

  Grid Manager

  Adventure Land is a tree-climbing park with catering services where I independently managed the grill department working closely with customers and my co-workers.Main activities performed- Suppliers- Processing raw materials- Cooking and serviceSkills acquired- Organisational skills- Team management- Working under pressure- Customer interfaceIt was an experience that allowed me to manage a team and interface direcly with customers.

• 

  Accor

  Oct 2021 - Jul 2022

  Front Desk Agent Tournant / Assistant F&B

  Ibis Style Milano Est is a 4-star hotel with 140 rooms, here I worked alongside the hotel reception, offering support to the bar and restaurant; I was then able to collaborate directly with the General Manager on stock optimisation, menu creation and event organisation.Main activities performed:- Check-in/out- Reservations - Event organisation- Economic management- Bar and restaurant managementAcquired skills- Use of management systems- Customer relations- Customer satisfaction- TeamworkIt was an all-round experience that allowed me to understand the dynamics within a hotel, the structure and the organisation. Show less

• 

  FMTG | Falkensteiner Michaeler Tourism Group

  Mar 2023 - Mar 2024

  Falkensteiner Family Resort Lido is a 4-star Superior hotel with 130 rooms, one of the most well-known family hotels in South Tyrol, and the first in a chain that boasts over 30 properties across Europe.Key Responsibilities:- Managing guest Arrival and check-in procedures- Presentation of services and guided tours of the property- Handling in-house guest requests and resolving complaints- Coordinating Departure procedures and related payments- Shift Leader: Supervising and training new team members- Cash handling and managing guest correspondenceSkills Developed:- Savoir-faire with German and Austrian clientele- Ability to autonomously manage and resolve complaints- Experience in team management and training- Account review and management using ProtelTeamwork and collaboration across all departments are essential for handling the seasonal tourist flow in this location. The satisfaction and gratitude of guests are a true source of pride and motivation. Show less Falkensteiner hotel & spa Jesolo is a 5-star hotel with more than 150 rooms and about 40 private flats. The hotel offers services such as a wellness centre, restaurant, lounge bar and beach.The tasks I perform on a daily basis are:- Guest arrival and check-in activities - Presentation with guided tour of the facility's services - Accompaniment with rooming of the hotel room- Handling of "In-house" guest requests - Guest "Departure" and related receipts- Cash operations - Handling phone calls and guest correspondenceThe main skills developed from this experience are:- Savoir faire with German and Austrian clientele- Managing high seasonal workload- Auditing accounts- Use of Protel management softwareTeamwork and cooperation between all departments of the establishment combined with organisation and training are the basis for being able to cope with the large influx of tourists in this resort.The satisfaction and gratitude of guests after their stay is a source of pride and excitement. Show less

  • Front Desk Agent

    Nov 2023 - Mar 2024

  • Front Desk Agent Tournant

    Mar 2023 - Oct 2023
• 

  GTRevenue

  Nov 2024 - now

  Revenue Management Consultant

  GT Revenue is a company specializing in Revenue Management solutions, offering consulting services, training, and software to optimize business revenues.Main Responsibilities:- Sales and Booking Data Analysis: Monitoring and interpreting data to identify trends and growth opportunities.- Dynamic Pricing Strategy Development: Implementing pricing policies based on demand, seasonality, and customer behavior.- Distribution Channel Management: Optimizing sales through direct and indirect channels to maximize revenue.Skills Developed:- Advanced Data Analysis: Ability to interpret large volumes of data to make informed decisions.- In-depth Market Knowledge: Understanding of market dynamics to anticipate trends and adjust strategies accordingly.- Proficiency with Specific Software: Experience with Revenue Management tools and integrated management systems.- Problem-Solving Skills: Ability to identify issues and propose effective solutions quickly.Collaboration between various departments and effective communication are essential to ensure the success of Revenue Management strategies. My motivation comes from the opportunity to contribute to the growth of company revenues and customer satisfaction, confirming the effectiveness of our work. Show less