Danish Sethi

Experience

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  WWF-India

  Jan 2018 - Mar 2018

  Volunteer

  • World Wide Fund for Nature is international non-governmental organization.• created PPT and Updated Excel sheet, the data required for given tasks and the amount of Fund raised.

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  Global Peace Foundation

  Aug 2018 - Oct 2018

  Intern

  -NGO promoting innovative, values-based approach to peace-building, guided by vision of One Family Under God.-Prepared reports and created presentation Meetings -with principals Giving presentations to students. Sorted, organized and maintained Data for the NGO.-Collaborated with team to optimize workflow and achieve objectives. Analyzed problems and worked with teams to develop solutions.

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  DutyFreeList

  Oct 2018 - Mar 2020

  Product Marketing Executive

  • Product: Led the team to build an app with 65+ international airport duty free pre-order activations• Third-party Tools: Integrated ParkVia for airport parking, Collinson for lounge access & TripAdvisor for tours & attractions• Product-Market Fit: Listed 150+ airport, shops and services information to cater to 70% of the international airport PAX• Growth: Partnered with China Duty Free Shops, Shanghai to penetrate into China market and travellers (Dec. 2019)• Pivots: Iterated from an airport-airline focus website to finally an airport-centric app• Incubation: Selected for Y Combinator Startup School 2018 & to pitch at Global Investment for Aviation Summit 2020 Show less

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  Wipro

  Jun 2020 - now

  Senior Analyst

  •Responsible for evaluating and maintaining the data.•Responsible for ingesting content from different platforms for clients & PRs.•Communicating with internal teams for troubleshooting.•Communicating with stake holders on day to day basis as per the business requirements.•Analysing re-occurring errors and formulating preventive measures.•Responsible for handling requests from global clients.•Working with content vendors directly for troubleshooting.•Maintaining and updating databases & records through SQL.•Managing escalations and queries on salesforce.•Auditing daily reports for content ingestion.•Maintaining reports for production data on a daily, weekly and quarterly basis.•Maintaining performance and productivity trackers for the team.•Training new hires on the process and daily tasks.•Assigning Process Knowledge Test to new hires and providing feedback.•Providing buddy-up sessions and refreshers for the team.•Working with multiple vendors and discussing on going issues on the behalf of clients.•Handling responsibilities as Acting-Team Leader, when required.•Handled escalations and investigating the causes.•Performing Root-Cause analysis for the issue and repetitive defects.•Updating SOPs and providing regular updates to the team. Show less