Jill Cheng

Experience

• 

  Tecom Co. Ltd

  Jan 2001 - Jan 2006

  Software Project Manager

  Software Project ManagerTECOM corporation, Hsin-Chu, TaiwanJanuary 2003 – October 2006Major product is Bluetooth Module• Author and manage the project plan. Ensure the requirements, deadline, and SOP are well documented.• Project Planning & Documentation: Authored and managed project plans, ensuring clear documentation of requirements, deadlines, and SOPs while driving project deliverables and milestone achievement.• Cross-Functional Collaboration & Support: Worked closely with the sales team and technical consultants to support ODM customers, including SonyEricsson and Nokia, ensuring seamless integration and deployment of products.• Product Launch & Demonstration Support: Oversaw product integration, testing, and deployment for customer launches. Supported product demonstrations at industry events such as CeBIT to showcase new solutions. Show less

• 

  Openroad Solution Corporation

  Jan 2007 - Jan 2011

  Software Consultant

  December 2007 – February 2011Major product is wireless communication system on Motorcycle• Application Development & Engineering Collaboration: Worked closely with RF engineers to develop applications on chip using the CSR developer platform, ensuring effective integration and performance.• Quality Assurance & Performance Management: Led the QA team to ensure deliverable performance during sampling and final production phases, ensuring high-quality standards were met.• Project Planning & Solution Delivery: Managed project plans, documented requirements, deadlines, and SOPs, while providing actionable solutions for customer-specific requests. Show less

• 

  DoTERRA International LLC

  Nov 2011 - Oct 2024

  • Service Operations Optimization: Led cross-functional teams to identify and implement process improvements aimed at enhancing service center efficiency, reducing lead times, and increasing utilization across APAC markets.• Project Management: Managed high-priority projects, overseeing the end-to-end lifecycle from gathering business requirements to ensuring timely execution, focusing on operational excellence and customer satisfaction.• Stakeholder Engagement: Collaborated with leadership teams across APAC (Sales, Operations, IT) to address service issues, align initiatives, and drive improvements in service delivery and customer experience.• Multilingual Communication: Effectively communicated in English, Mandarin, Simplified Chinese, and Traditional Chinese with regional stakeholders in China, Taiwan, Hong Kong, Malaysia, and Singapore, ensuring alignment and successful project execution.• Training & Support: Conducted training sessions for service and IT teams, providing guidance on system updates, application functionalities, and troubleshooting to ensure operational success and consistency. Show less • APAC Market Application Development: Led the design, implementation, and enhancement of various applications across the APAC region, including local invoice systems, e-ticketing solutions, and third-party shipping process automation. Spearheaded infrastructure and equipment build-out for Taiwan and China offices, and implemented a voice recording system for call centers to improve service quality and compliance.• Relationship & Stakeholder Management: Cultivated strong relationships with leadership across APAC, ensuring alignment and collaboration on key projects. Delivered comprehensive reports on project progress, lifecycle analyses, and risk management, while managing transition projects and adapting to shifting market demands to ensure seamless system integration.• IT Team Leadership & Management: Led the recruitment and management of IT resources across the APAC region, ensuring optimal team performance and successful project delivery while maintaining effective communication and collaboration with cross-functional teams. Show less • Project Planning & Management: Led the development of project plans, schedules, and resource allocation. Managed project status, risks, and open issues while collaborating with cross-functional teams to ensure timely execution and successful delivery.• System Installation & Troubleshooting: Oversaw the installation, maintenance, and troubleshooting of IT equipment across multiple branches (Taipei, Taichung, Kaohsiung). Worked closely with engineering teams to ensure system readiness and resolve technical issues.• Process Optimization & Data Analysis: Conducted data mining to enhance daily operations in logistics, finance, and customer service departments. Assisted in developing and implementing IQC, OQC, and SOPs to streamline system operations and improve overall efficiency. Show less

  • Sr. Manager & Business Analyst

    Oct 2022 - Oct 2024

  • International IT Manager

    Aug 2016 - Oct 2022

  • IT Supervisior

    Nov 2011 - Aug 2016