Dr. Manish Dev

Experience

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  Mars Air Services Pvt. Ltd

  May 2006 - Jun 2007

  Supervisor

   Providing the correct information to the Clients regarding the Aircraft handling & Ground Support Equipment Making the arrangements for the equipments connected with Aircraft handling & Manpower to the schedule Airlines.  Making travel arrangement for branch and maintaining their record. Learning customer service as well, taking care of the small accounts Negotiating with Airlines and Customers for rates and deals to get maximum revenue for the company

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  British Airways World Cargo

  Jul 2007 - Jan 2010

  Customer Service Support

   Follow up and maintaining updation of the Agreement (i.e., Contract Price, Expiry date, Initate Reminder, Renewal of AMC / Agreement) To prepare SLA’s, Service Audit Review, check reports and feedback and highlight the issues to staff and initiate action. Keep a track on the Calibration certificate of x-ray machine & weighing machine from EICI courier terminal & from DIAL are being renewed.  Preparation of the Pay roll & prepare salary statement for DEL station – Muster Roll, Leave sheet record, Overtime record, attendance details, and get it done before the cut of time. Maintains the Register of wages, register of overtime, Register of advances, Register of Fine, Register of Deduction for damage or Loss with the help of agent who looks after Factorial Accounts. Labour License gets it renewed on time and dealing with Labour Inspector. Complete all the joining formalities by coordinating with the new staff and provide them all the forms which should be filled at the time of joining (i.e., Gratuity Form, Job Application Form, Induction Plan, ESI declaration Form, Insurance Claim form, Mediclaim Form, etc) Properly checking of the invoices for the services provided by (DIAL) Delhi International Airport Limited (i.e., De-stuffing charges, Demurrage charges, X – Ray charges, Carting charges, Demurrage on Export shipment not uplifted within free period, Landing & parking charges, Space and License etc) Segregation & calculation of invoices according to budget code and send to finance department for the further processing. Raising Online Overseas Purchase Order for the requirement and get it approved before placing an order Make freight & documents arrival entries for all inbound shipment to achieve C2K. Meeting with Govt officials Deputy Commissioner of Customs & AAI Duty Manager for sorting out discrepancies of BA shipments. Show less

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  Trident Flight Handlers Pvt. Ltd

  Feb 2010 - now

  Manager India Operations

   Managing entire Operations. Ensuring glitch free & seamless Operations and Station management. Manage Cordial relationships with all Client Airlines, Concessionaires, MIAL, GHIAL & DIAL Terminal Operations and Commercials team.  Keep an Eagle eye on how to earn more revenue for the company with the limited resources. To integrates best practices from various companies and verticals and provides a niche solution for the walkin Customer. Conduct regular dip-stick tests and understand training needs of employees and at the same time keep a close tab on the frontline staff.  Meet/Exceed Revenue Targets on a daily basis. Identifying new lines of businesses & clients. Coordinating with the HR department to ensure all HR related issues is well taken care of as in employee benefits like PF/ ESI/Salary/Incentives, Work ethics & discipline being strictly followed.  Maintaining a balance and acting as a bridge between the Top management and the staff below to ensure a strong foundation & hassle-free running of the company. Show less