Shawn Du Lac

Experience

• 

  US Navy

  Jun 1990 - Jun 1996

  Nuclear Electricians mate (EM2)

  Operated and maintained naval nuclear reactors.

• 

  Target

  May 2004 - Apr 2011

  • Executive Assets Protection

    Jul 2007 - Apr 2011

  • Sr. TDL Check Collections

    Oct 2006 - Jul 2007

  • TDL GiftCards, Refunds and Registries

    May 2004 - Oct 2006
• 

  Accenture

  May 2011 - Feb 2013

  Accountable for executing all multi-channel (Retail Store Brick & Mortar + Online) purchase orders (PO) and item level transactions including all internal and external forward and reverse logistics.Key Responsibilities:- Track/maintain supplier POs and approve/reconcile supplier invoices.- Respond to internal order requests and route appropriately.- Manage and maintain metrics related to PO, shipment, and AP related issues.- Interface with distribution, transportation/logistics, merchandising, and store outlet teams to manage and reconcile all issues related to internal orders/shipments.- Interface with external supplier partners to manage and reconcile all issues related to external orders/shipments.- Manage and execute end-to-end inventory disposition processes including 3rd party returns and liquidation.- Provide daily maintenance/support for key purchasing/planning tool inputs and dependencies. Show less

  • Retail Supply Chain Specialist - MS Retail Store

    Sept 2012 - Feb 2013

  • Operations Account Manager

    May 2011 - Sept 2012
• 

  Microsoft

  Feb 2013 - now

  Ensure the right product in the right place (sub, account, outlet) at the right time for regions within the execution window. Drive the right collaboration with customers, account managers, and other internal stakeholders to ensure inventory deployment that optimizes sell through opportunities.• Drive all-up regional performance at a category (SI/ST, channel inventory) and account level to ensure delivery of key channel metrics vs. target within current quarter.• Accountable for execution into the region overseeing cross team actions necessary to ensure delivery of plan and achievement of on-shelf and channel inventory goals.• Ensure that (in quarter) demand deviations from the S&OP plan are identified, drive upside requests or orders as appropriate, and partner with stakeholder teams to proactively manage R&O’s and mitigate exposures to plan.• Act as the main point of contact for stakeholders in region for current quarter execution, representing supply chain in all regional/subsidiary forums.• Lead the Regional forums to include integration of inputs / outputs with the Global forum and adherence to Channel-level reservation policies within region.• When products are on reservation, and if sub and/or account level is necessary, partner with Segment stakeholders in region to implement reservations. Show less Essential Duties and Responsibilities: • Partner closely with Sales, acting as the supply chain operations representative for the region/subsidiary for key accounts, developing and driving account plans and joint value strategies • Drive optimal channel (Distributor/Retailer) inventory to maximize revenue opportunities, ensure on-shelf presence and mitigate risk • Programmatically oversee order fulfillment ensuring that Microsoft is flawlessly managing customer expectations in a cost efficient manner• Ensure that key channel metrics are understood and actioned accordingly, including root cause investigation and leading cross-team efforts to drive necessary improvements• Lead and coach the account team on partner demand sensing and CPFR methodologies for all stages of the product lifecycle - launch, replenishment and end of life• Spearhead the launch of all new products into the channel, including management of distributor/retailer-level product transition, deployment strategies, channel fill and initial purchase quantity requirements• Get out into the field! This includes customer and store visits, leading quarterly business reviews, planning forums • Explore methods of optimizing Cost to Serve, ranging from order management practices to expediting costs to all other customer touch points that impact account-level profitability• Ensure proactive, data-oriented communication and results to key internal and external partners and customers• Challenge the status quo via a growth mindset – strive for continuous improvement and customer-centrism in all aspects of decision making• Be responsible for overseeing the overall compliance to agreed Terms and Conditions and as necessary, weigh in on policy and procedures related to new contract negotiations and optimal business models Show less

  • Sr. Channel Operations Manager

    Mar 2023 - now

  • Sr. Supply Chain Manager - XBOX

    Mar 2021 - Mar 2023

  • Sales and Operations Excellence Manager - Xbox Consoles North America

    Jun 2017 - Mar 2021

  • US/CA Retail Channel Manager

    Feb 2013 - Jun 2017