Erika Le Mare

Experience

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  UNESCO

  Jan 2014 - Jan 2014

  Intern | Education

  Education Area- Participated in the writing of concept notes and proposals (ILO, World Bank), on Education For All (EFA), in partnership with UNICEF and UNDP. - Participated in project budgeting (up to 30000€) - Participated in the draft of concept notes (involving research skills, planning activities using Gantt Diagram).- Participated in conciliation meetings with stakeholders and took responsability for writing minutes.- Wrote speeches for Director for UNESCO New Delhi Office.Culture Area- Elaborated two studies. The first one, on Indian cultural governance, involved research on Indian Government expenditures in the art and cultural sectors, broken into the 29 States of India. The second study aimed to identify, through existing initiatives, the impact of culture in post-conflict rehabilitation, on well-being, mental health and the sense of togetherness.- Wrote articles for UNESCO New Delhi newsletter. Voir moins

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  Magic Bus India Foundation

  Jan 2015 - Sept 2015

  Intern | Education & Child Protection

  - Drafted M&E reports for investors.- Collected data about the different slums in Mumbai in order to create profiles. Quantitative data were collected through questionnaires. Qualitative data were collected through observations.- Drafted position papers and success stories on diverse topics such as Child and Adolescent health, nutrition and child protection (child marriage, child labour, abuse).- Organised educational days with children on the topics of Health, disease prevention, nutrition, waste management). Voir moins

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  VisionSpring

  Nov 2015 - Jan 2016

  Project Developer | Education & Entrepreneurship

  - Handled of portfolio of 5 local partners. Sustained two partnerships with Indian Health Ministries. - Drafted engaging proposals including logframes and budgets. - Triggered the expansion of a local-scale project to a pan-India project, by producing a report highlighting the impact of the NGO through definition of relevant indicators and fruitful data collection.- Implemented our products onto Amazon Seller Place, managed orders, shippings and billings, in close collaboration with our warehouse.- Ensured quality visual communication (designed powerpoint presentations/posters/ banners) to promote our activities. Voir moins

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  N26

  Jan 2017 - Nov 2018

  - Solved 200 complaints within tight deadlines.- Analysed and improved services: implemented 4 new processes. - Successfully solved customers' requests through different channels: phone, chat and email). - Handled requests on social media channels (Facebook, Twitter). - Ensured KPIs to be reached in 90% of the time.- Supervised employees' lateness, absences and assigned means of customers' contacts (chat phone, call) accordingly.

  • Complaints Manager

    Nov 2017 - Nov 2018

  • Supervisor

    Jan 2017 - Nov 2017

  • International Customer Service Specialist

    Jan 2017 - Jan 2017
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  United Nations Capital Development Fund (UNCDF)

  Jan 2019 - Jan 2019

  Project Coordinator | Economic Development

  - Ensured coordination and follow-up for a socio-economical youth integration project. - Contributed to the extension of the project by participating in the funding research through proposal drafting. - Sustained trust-based relationships with partnering organisations from Governmental institutions to local commercial banks.

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  ASSOCIATION REFLETS

  Jan 2020 - Oct 2020

  Pedagogical Coordinator | Adult Education

  - Organised sessions to promote our trainings and recruit students, in cooperation with French Unemployment Agency (Pôle Emploi).- Ensured the successful recruitment and onboarding of new trainers.- Drafted the timetables for several trainings (2 months to one-year training).- Sustained trust-based relationships with trainers.- Supervised a training center.- Handled internal issues (administrative issues, critical issues with some students).

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  Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

  Jan 2021 - Jan 2022

  Technical advisor | Financial Inclusion | M&E | Training of trainers (ToT)

  - Organised and provided trainings (ToT) on financial inclusion for MSME holders.- Coordinated, designed, and implemented stakeholder workshops with partner NGOs (ensured regular communication with administrative GIZ department and stakeholders).- Facilitated meetings to form relationships with banks and partner NGO staff.- Developed a sustainable network with governmental institutions and bank managers.- Supported budget development: evaluated and generated a new budget for partner NGOADEL for a service contract, finalized partner NGO CCM’s budget for local subsidy.- Ran monitoring visits, collect data through direct observations and questionnaires.- Participated in VIAMO surveys to assess the satisfaction of the agents in agency banking.- Designed a project aiming to maximize the number of MPME holders with documentation to increase the number of bank account openings.- Conducted a capacity and need assessment for partner NGO Kubatsirana, with the provision of key recommendations for improvements. Voir moins

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  UNESCO Institute for Lifelong Learning

  Sept 2022 - Jan 2022

  Intern | Lifelong Learning | Adult Education

  - Supported the development of RAMAED (Action Research on Measuring Literacy and Educational Alternatives) questionnaires on female education.- Supported the methodology and analysis of qualitative data from UNESCO Learning City progress reports.- Wrote, translated and revised city profiles for UIL website and database.- Translated and revised documents from and into French gathering educational local initiatives and good practices from Global Network of Learning Cities (GLNC).- Supported the administration and draft correspondence for the GLNC.- Supported the preparation, planning and organisation of a global online webinar on the occasion of World Cities Day.- Assisted the autumn edition of GNLC newsletter- Reviewed a report about Education and TVET in prisons in Libreville, Gabon. Voir moins

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  Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

  Jan 2024 - now

  TVET Technical Advisor