Melissa McMahon

Experience

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  Norwich Municipal Ice Rink

  Jan 1994 - Jan 1996

  Assistant Manager/Head Figure Skating Coach

   Responsible for research, development, & creation of a new town ice rink. Member of pre-opening team during the construction phase of new facility including all hiring, training, and support of 35 staff members. Managed all daily operations, employment, public relations, & marketing.

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  Northeast Pilates

  Jan 2001 - Jan 2003

  Boston Manager/Assistant Certification Director/ STOTT

   Oversaw scheduling, payroll, inventory, & day-to-day operations. Increased sales & class participation by 70% within the first year of opening. Coordinated staff schedules during peak times of operations to maximize monthly revenue.

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  Muscular and Sports Therapy Center

  Nov 2001 - Jan 2003

  Operations Manager/Lead Therapist

   Responsible for all administration and daily operation of a sports therapy private practice, including office management, training Assisted in the training and development of all staff members. Worked as a sports/muscular therapist with 100% retention rate.

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  Stoweflake Resort & Conference Center

  Feb 2003 - Apr 2008

  Director of Pilates/Muscular Therapist/Esthetician

   Created inaugural STOTT PILATES™ program & classes at newly opened Mobil Four-Star/ AAA Four-Diamond . Trained and managed 15 + employees on new techniques and teaching styles. Coached team members on sales strategies and increased yearly revenue by 30%. Worked as therapist & esthetician for a 50,000sqft, 32 treatment room resort spa.

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  Stowe Mountain Lodge

  Apr 2008 - Apr 2009

  Spa Manager

   Managed a 23,000 sqft, 18 treatment room full service resort spa, fitness center, and salon including leadership of 55 staff members. Responsible for all administration and daily operation of full service resort spa & salon, including training, retail product buying/merchandising as well as all customer service initiatives.  Developed new policies and procedures; provided a superior level of customer relations based on Forbes Five-Star standards as well as culture building through coaching, guidance and staff motivation to promotion of sales and service. Achieved individual and spa sales goals through new business sales, referrals, and retention of local relationships.  Managed purchasing, inventory control, budget/forecasting, P&L management and staff scheduling. Show less

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  Rosewood Hotels & Resorts

  Jun 2009 - Jan 2011

  Director of Spa

  Managed the operations, technology upgrades, products, customer service for 17,000sqft, 13 treatment room spa facility and managed staff of 60+ employees. Worked closely with public relations and marketing to create publicity opportunities and spa promotions with media value to highlight new indigenous local treatments and menu.Developed and led Spa Marketing Strategy to exceed $2.3 million projected revenue and increased overall spa revenue by 61% within first year of operation. Built alliances with partners including Stanford University, Plastic Surgeons and Medical Spas to create mutually beneficial promotions and drive overall regular business and exposure to the spa.Provided quarterly presentations to ownership and corporate VP’s to present new concepts, strategies, and marketing objective.Featured/highlighted as one of three women in Gentry Magazine’s, “Women in Business” issue, January 2011. Show less

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  The Ritz-Carlton Hotel Company LLC

  Jan 2011 - Jul 2012

  Director of Spa

  Managed 8,000 sqft, 9 treatment room urban spa within a high volume area of downtown Los Angeles with top line revenue of over $1 million and managed staff of 40+ employees. Developed spa group sales strategy responsible for generating increased capture of 80% in 2012 that included on & off-site local event/award show planning & networking community events.Responsible for assessments and quality assurance reviews to ensure compliance with Forbes Five-Star and AAA Five Diamond requirements and to rectify potential gaps in policies, procedures and business processes.Increased employee engagement score by 6 points within first three months of leadership.Represented the spa in media including Good Day LA, The Ritz-Carlton magazine, Spa magazine, among other local and national outlets to promote exclusive indigenous treatments and new menu designed around the glitz and glamour of Los Angeles. Created and implemented year-long Strategic Marketing Plan to own and identify key target areas which increased local business by over 25% and gained our rank third place overall in brand for guest engagement scores in 2011. Show less

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  Montage Hotels & Resorts

  Jan 2019 - Dec 2020

  Director of Spa

   Successfully managed 20,000 sqft Forbes first Five-Star luxury spa facility including 21 treatment rooms, fitness center and a staff of over 100+. Responsible for all financial including forecasting, budgeting and operating revenue of over $8.5 million and a GOP over 39%. Established pre/post Covid-19 closing/reopening plans, creative strategies compliant with CA State orders, Covid -19 protocols for spa, fitness & retail to maximize revenue through 2020 Pandemic.  Managed all capital expenditures and strategic planning to drive top line revenue and increase overall profitability. Well-known industry leader & keynote speaker on luxury spa management &b operations. Implemented the latest in technology to the spa offerings such as OxyLight facials & Cryotherapy treatments. Oversaw the full renovation of the spa facilities including the redesign of the fitness facility, retail area & treatment rooms to effectively utilize the space & increase treatment room utilization. Development of corporate payroll standard for all spas in conduction with MI legal, spa software & payroll systems in accordance with CA State laws. Collaborated with offsite PR firm and in-house sales & marketing teams on all collateral; including but not limited to, spa menu creation, interior/exterior signage, social media exposure, new product/technology launches, & spa event planning. Increase treatment room utilization 25% in the first year of operations through effectively restructuring provider schedules, ensuring proper staffing based on forecast & effectively yielding treatment rooms. Show less