Michael McCluskey

Experience

• 

  Sears Holdings Corporation

  Feb 2013 - Jul 2013

  Retail Sales Associate

  • Increased profits through selling of attachments, accessories, and extended warranties• Handled confidential customer information to complete transactions• Solved customer service problems and complaints• Corrected errors in signing to reduce loss of profits

• 

  Ronetco Supermarkets Inc

  Jun 2014 - Jan 2016

  EDP Intern

  • Assisted in maintenance and software changes of equipment in corporate headquarters • Converted over 70,000 documents and templates from Office 2003 to Office 2013 while ensuring seamless transition for employees• Created connectivity drawings for computer network and lighting control system within corporate headquarters• Recreated and updated company’s Disaster Recovery Plan

• 

  Guardian Life

  Jun 2016 - Aug 2016

  Statistical Analyst Intern, Retirement Solutions

  • Created a model to analyze call center logs and survey data to find call reasons with most unfavorable results• Examined user website data to determine ease of use and reason for visiting the website• Suggested improvements to website reports so that in the future a more in depth analysis can be performed to initiate development of operational process improvements• Applied Lean Six Sigma concepts and tools to analyze data for improved results

• 

  Managed Health Care Associates, Inc.

  May 2017 - now

  • Manage recurring processes that demonstrate MHA’s Global GER (generic effective rate) and the benefit that it provides to MHA members• Analyze individual pharmacy data to ensure pharmacy is receiving negotiated LTC pharmacy network rates when processing claims and working with appropriate teams to resolve issues and increase pharmacy reimbursement• Automate and optimize reporting processes to increase efficiency and decrease opportunity for error while providing sales team with more useful and up-to-date insights for quarterly business reviews with members• Perform RFPs for potential member pharmacies to identify the additional value that the pharmacy would receive by joining the MHA LTC Network• Create ad-hoc analytics with input from sales team, trade team, members, and business partners to identify opportunities, trends, and insights Show less • Reconcile vendor data to ensure proper rebate collection by business partners through their contracts with manufacturers• Create, manage, and maintain audit processes to reduce the number of overlooked member affiliations• Use VBA, SQL, and Cognos to improve efficiency and automate processes related to the data and reconciliation team• Coordinate with membership team and outside business partners to verify members receive Navigator pricing and the data team receives sales data, admin fees, and rebates Show less

  • Business Performance Manager

    Jan 2023 - now

  • Senior Business Performance Analyst

    Sept 2021 - Jan 2023

  • Member Analytics Associate

    Apr 2019 - Sept 2021

  • Reconciliation Analyst - Navigator

    May 2017 - Apr 2019