Shahnawaz Hashmi

Experience

• 

  EXL

  Jan 2001 - Jan 2003

  Engineer -Voice Network

   Full time involvement in managing/implementing the Voice network component like: Avaya G3r, Avaya G3si, Call Management System (CMS), and Nice logger at all the present centers of EXL as well as remote side at US & UK. Installation and configuration of Avaya switch, CMS & Nice Logger.

• 

  Tecnovate eSolutions Pvt Ltd – New Delhi now Intellinet

  Jan 2003 - Jan 2006

  Team Leader- Voice Network

  Team Leader -Voice Network• As Team Leader voice network my key responsibility is of managing the complete voice technology across 2 sites in Delhi and provides support to the UK team for managing 11 different sites in Europe.• Responsible for the implementation, testing and maintenance of end-end voice infrastructure requirement.• Responsible for Ensuring 100 percent uptime for the Voice infrastructure at all locations with continuous efforts to improve utilization and performance through up gradation of technology. Show less

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  WNS

  Oct 2006 - Jan 2009

  Manager Telecom

  Manager -Telecom• As Manager Telecom my key responsibility is of managing the complete voice technology infrastructure and projects across all WNS locations primarily in Pune, Gurgaon and out of India.• Manage onsite voice team to provide 24x7 support for production Voice Network and various business processes. • Responsible for proposing, implementing, testing and maintenance of end-end voice infrastructure requirement for new projects.• Responsible for ensuring 100 percent uptime for the voice infrastructure at all locations with continuous efforts to improve utilization and performance through up gradation of technology. Show less

• 

  Avaya

  Jan 2009 - Feb 2012

  Consultant Technical Integration

  Consultant-CMS Technical Integration• As an Avaya Professional Services Consultant-CMS TI my key responsibility is of managing the complete project lifecycle for CMS and IQ server design and implementation primarily in North America and Canada as well as in other parts of globe.• Responsible for answering customers, PMs and Presales queries regarding design and Implementation for CMS and IQ servers.• Responsible for managing CMS and IQ Provisioning escalations and working on it till resolutions followed by RCA.• Responsible for acting as a bridge between CMS Provisioning and CMS Product house within Avaya and coordinating for any Product Related bug/fix etc.• Installation, administration and maintenance of Avaya S8300, S8500, S87XX, Avaya Aura S8800 and SIP Servers with G700, G650, G450 media gateways.• Commissioning of new PRI links from SP to EPABX and client PBX to remote locations.• Trunk configurations such as IP, Tie, ISDN, T1 and E1 PRI links.• Good understanding of Avaya contact centre and Unified telecommunications such as ACD, Call flow, Communication Manger, MOH and CMS.• Skilled in Data Center Project (Planning, Execution/Implementation, Monitoring, vendor management & Customer Relations).• Closely follow-up schedules to achieve deadlines, closely monitoring progress & updating it to PMO. • Handle the outages & incidents related to voice quality, routing, call drops etc and troubleshoot the same with quick /alternate resolution as a work around. Show less

• 

  CSC

  Mar 2012 - Jul 2014

  Principal Consultant

  Worked as Solution Architecth for designing unified communication solutions on Avaya and Cisco plateform for global clients.

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  AT&T

  Aug 2014 - now

  Working as technical lead for designing the unified communicaiton solutions for global client and leading the transition activities.

  • Area Manager

    Sept 2020 - now

  • Principal Network Services

    Jun 2018 - Aug 2020

  • Sr.Technical Specialist

    Aug 2014 - May 2018