Mohammed Elsobky

Experience

• 

  AMP ELECTRONICS

  Jan 2001 - Jul 2004

  Senior sales representative

  -Supervise and coordinate all sales actvities .-In charge of excuting the sales plan along with the sales team.-Daily reporting to senior management in regards to sales recordes .-Coordinate with store manager to maintain the flow of products to showrroms .

• 

  Emirates

  Aug 2004 - now

  _ manage man power resources on shift basis, authorize overtime whenever required to ensure operation coverage. _conduct meetings with area supervisors and team leaders to ensure smooth handing of the operation. _conduct service review, monitor staff performance, grooming and attendance. _meet with customers whenever required. _monitor VIp and government representative movements and ensure highest standards of customer services provided. _act as the company representative in the interaction with government authorities, immigration, customes, police authority and embassies. _conduct on job training for new joiners whenever required. _coordinate with the training department to create and update customer service training program. assist line in updating department SOP and Kpi yearly. _prepare the daily shift report based on daily operation statistics. Show less

  • Customer Relations and operation officer.

    Jan 2012 - now

  • Customer Services Supervisor

    Mar 2008 - Jan 2012

  • Customer Service Team Leader

    Sept 2006 - Mar 2008

  • Customer Services Agent

    Aug 2004 - Aug 2006