Dweepanjali Singh (Dimpy)

Experience

• 

  Progeon

  Sept 2003 - Mar 2004

  Customer Service Representative
• 

  IBM

  Apr 2004 - Apr 2015

  • Lead - Business Development and Marketing

    Apr 2014 - Apr 2015

  • Business Development Manager - Pre Sales

    Jan 2011 - Apr 2014

  • Learning and Organization Development Partner

    May 2009 - Dec 2010

  • Assistant Manager - Operations - IT Helpdesk

    Jul 2007 - May 2009

  • Quality Analyst and Process Coach - IT Helpdesk

    Jul 2005 - Jun 2007

  • Technical Service Representative

    Apr 2004 - Jun 2005
• 

  IBM

  Jun 2015 - Nov 2017

  • IT Delivery Project Manager

    Dec 2015 - Nov 2017

  • Project Manager - Process Implementation and Service Commencement

    Jun 2015 - Nov 2015
• 

  IBM

  Nov 2018 - Mar 2019

  Account Growth Executive
• 

  Stanford Children's Health | Lucile Packard Children's Hospital Stanford

  Mar 2019 - May 2020

  IT Service Delivery Manager

  ● Own and manage the Service governance and reporting framework for the in-house infrastructure team● Program Manage the internal service improvement projects across all the technology portfolios ● Liaison with the PMO for external projects by doing resource allocation and be the point of contact for escalations● Front end BAU Operations by driving escalations to closure, improve customer satisfaction, manage communication with stakeholders (C Level executives included). Lead and drive the Service Improvement plans and new project transition and readiness● Lead weekly performance review meetings, WBR and QBR with 3rd party vendor and run Service Improvement Plans● Ensure SLA’s and KPI’s are met and perform daily, weekly, monthly reporting Show less

• 

  Persistent Systems

  Jun 2020 - Nov 2022

  Project Management Lead - Professional Services
• 

  Broadcom

  Jan 2023 - now

  Manager - Support Account Management