Miranda Nwakah

Experience

• 

  Various Companies

  Jan 2010 - Jan 2018

  Other Work Experience

  Medical Receptionist – VA Medical Center & Ambulatory Care Clinic, Fort Harrison, MT – 2018Administrative Assistant – Miranda Home Health Care, Flossmoor, IL – 2013 to 2016Receptionist – Comet Home Health Care, Olympia Fields, IL – 2010 to 2013

• 

  Augustine Home Health Care

  Aug 2016 - Mar 2018

  Administrative Assistant

  ➤ Successfully directed all daily patient referral and intake operations, as well as provided direct oversight of the establishment and implementation of policies.➤ Strategically assigned daily tasks to office employees, and trained and hired new staff, while ensuring that the Agency complied with all State and Regulatory Authorities' requirements.➤ Served as a liaison officer between the company and the public, including responding to emails and processing referrals, as well as made bi-weekly courtesy calls to clients/families to ensure satisfaction.➤ Effectively supported management, including contributing to marketing plans and office objectives, while also rendering general quarterly reports on overall performance.➤ Prepared and maintained clients' contracts, as well as ensured that all client and caregiver files and information were handled in compliance with HIPAA laws. Show less

• 

  Buddy's Red Hots

  Dec 2017 - Apr 2018

  Assistant Manager

  ➤ Managed front- and back-of-house operations, overseeing 25 staff members, scheduling, and inventory control.➤ Reduced costs by 15% through efficient inventory management and labor scheduling.➤ Ensured compliance with health and safety regulations, improving overall audit scores.

• 

  Medsaf

  Apr 2018 - Aug 2020

  Digital Marketing Manager

  ➤ Developed and executed multi-channel digital marketing strategies, increasing platform engagement by 40%.➤ Negotiated and secured advertising contracts, driving $3K in additional revenue within 3 months.➤ Managed corporate social media accounts and redesigned the company website, improving user retention rates by 20%.➤ Analyzed marketing campaigns and provided strategic insights to ensure alignment with business goals.

• 

  Pitch at the Palace

  Jan 2019 - Jan 2019

  Leadership Experience

  ➤ Received the honor of representing Medsaf at Pitch at the Palace, an initiative founded by The Duke of York to support entrepreneurs with the amplification and acceleration of their business ideas.➤ Connected with vital resources to grow the business, including major sponsors Barclays Bank, British chip designer Arm, Air Asia, KPMG, Standard Chartered, and Bosch.➤ Gained introductions to mentors and advice from CEOs, influencers, Angels, and business partners, as well as access to distribution systems, supply chains, and investment. Show less

• 

  Miranda Home Health Care Inc

  Aug 2020 - Nov 2022

  Executive Administrator

  ➤ Led office operations, processed insurance claims, and managed payroll, achieving a 100% claim completion rate.➤ Owning Agency set-up and providing overall oversight of the Home Health program, which includes preparing for AHCA licensing and CHAP accreditation.➤ Spearheaded the migration from paper-based records to an electronic EMR system, reducing administrative errors by 30%.➤ Directed agency compliance with state and federal regulations, successfully preparing for and passing multiple audits.➤ Managed hiring, training, and performance for 20+ administrative and direct care staff, enhancing overall staff retention by 25%. Show less

• 

  Northwestern University

  Nov 2022 - Apr 2025

  ➤ Provides support to the Department of Medical Education housed within the Deans Office. It is the central force behind all educational programming, innovation and scholarship at Northwestern University Feinberg School of Medicine and its affiliated institutions.➤ Oversee administrative operations for Master of Science in Health Professions Education (MSHPE) and other Department faculty-related programs, such as FAME (Feinberg Academy of Medical Educators) and Augusta Webster fellowship, coordinating events such as Medical Education Day, maintaining budgets, and managing HR processes.➤ Streamlined department's budget and financial reporting, reducing processing time by 20%.➤ Handles curricular documents/uploads, facilitate meeting, conference and travel logistics, and serve as a resource for students, faculty and Department leadership.➤ Re-designed and managed departmental website, increasing user engagement by 35%.➤ Coordinated complex events, including multi-day conferences, ensuring seamless execution of logistics (registration, international travel, speakers, venues).➤ Developed and implemented Standard Operating Procedures (SOPs) for key administrative functions, improving efficiency across teams. Show less ➤ Provides support to the Department of Physical Medicine & Rehabilitation at Northwestern University Feinberg School of Medicine.➤ Handled visa processing and onboarding for international scholars, acting as the primary point of contact between faculty, international offices, and research teams.➤ Managed department budgets, reconciled accounts, and processed payroll, reducing outstanding encumbrances by 15%.➤ Trained and mentored new staff on procurement and payment systems, increasing team productivity. Show less

  • Program Assistant 4

    Apr 2024 - Apr 2025

  • Administrative Assistant 4

    Nov 2022 - Jun 2024
• 

  Shirley Ryan AbilityLab

  Apr 2025 - now

  Executive Assistant