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Cody Branson

Cody Branson

Customer Service Representative

Followers of Cody Branson744 followers
location of Cody BransonKalispell, Montana, United States

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  • Timeline

  • About me

    VP for Operations at GL Solutions

  • Education

    • Avaya Demo Training

      -

      Activities and Societies: I worked with a few different teams which were tailored toward demonstrating our product in a better, more effective way.

    • University of Montana

      2011 - 2013
      Entrepreneurial and Small Business Operations

    • Lambda School

      2020 - 2020
      LS Endorsement Full Stack Web Developer MVP

      Lambda School's Full Stack Web Developer program where we have learned how to build web apps. The curriculum includes learning front end, backend, UI and design - all in a plethora of languages/frameworks/libraries.

  • Experience

    • DIRECTV

      Dec 2012 - Jan 2015
      Customer Service Representative

      - Handle any and all billing and general inquiry questions.- Problem solve with the customers best interest in mind.- Find win/win solutions.- Upsell programming packages.- Make sure the customer only has to call in one time when I talk to them.

    • Montana Phone

      Aug 2015 - Sept 2017
      Account Manager

      - Manage an assigned account base and work directly with the customer- Process bids and deliver proposals- Face to face meeting and over the phone as well- Recognize a quota by meeting goals- Fine tuning our relationships with customers by focusing on their business and what we can do to help

    • Branson Consulting

      Sept 2017 - Jun 2021
      Owner

      - Fullstack software development solutions (Node, React, PostgreSQL)- Cloud infra development (GCP, Azure, AWS, Linux based vm's, Docker)- Blockchain Federated Server System Administration- IT infrastructure support

    • GL Solutions- GL Suite Software & Services

      May 2021 - now

      - Supports and lead the company by leading Operations' managers and teams to produce and deliver great software for clients.- Order fulfillment of software and services sold- Meeting company and department critical KPI metrics- Innovating, instantiating and implementing new development designs and improving processes across operations- Displaying industry expertise and delivering client leadership- Focus on client wins and timely deliverables while maintaining high quality products- Helping people, and government agencies, run grow and adapt Show less

      • Vice President Operations

        May 2022 - now

      • Application Developer

        May 2021 - May 2022

  • Licenses & Certifications