Ayanda Ndlovu

Experience

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  Assupol Life

  Jan 2005 - Jan 2009

  Sales Manager

  Ensure target achievement amongst brokerManage and coordinate the training process of the brokersAssessment and guidance of brokers and newly recruited brokersProvide mentorship and oversight on all broker development programmesEnsure effective functioning of brokersCoordinate sport activities between SAPS and BrokersEnsure effective functioning of the sales departmentEnsure that there is effective communication between the relevant stakeholdersManage the recruiting campaigns and liaise with the relevant media stake holdersPromote and market new products to brokers and clients to ensure maximum awareness of products, new laws, guidelines and policiesAchievements:I was appointed as the Executive Sales Manager at Assupol, and as a result of my exceptional sales production and quality of new business, I qualified for an off-shore incentive. My portfolio comprised of both brokers and tied-advisors. Pokaż mniej

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  Sanlam

  Jan 2010 - Jan 2011

  Development Manager

  Establish clear goals and objectives, assign tasks, provide feedback, and motivate your team to perform at their best.Responsible for ensuring that projects are delivered on time, within budget, and to the required quality standards. Working closely with other teams, such as product management, QA, and operations, to ensure that all stakeholders are aligned and the project is progressing according to plan.Provide technical leadership to your team, ensuring that they are using the best tools, technologies, and practices to develop high-quality software. Develop and maintain relationships with internal business units providing necessary marketing support.Constant liaison with customers to ensure highest level of customer service and maintaining high level and healthy customer relationshipsDevelop and maintain a sales and marketing strategyRecruitment of advisors and office personnelSupervision of staff i.e. advisors and office personnelDefining career and training paths for advisors and office personnelWork closely with other teams, such as product management and operations, to ensure that everyone is aligned on project goals and priorities. You should be able to communicate effectively with both technical and non-technical stakeholders, and be able to build strong relationships with your team and other teams.Constantly looking for ways to improve your team’s performance and the quality of their work.Achievements:During the period of 2010-2011, I contributed to Sanlam’s growth by establishing the Mass middle market in the areas of Pietermaritzburg and Kokstad. Additionally, I was a member of the team that formulated and designed products specifically for this segment of the market. Pokaż mniej

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  Liberty Group South Africa

  Jan 2011 - Jan 2015

  Regional Head of Sales

  Responsible for developing a sales strategy that aligns with the company’s overall objectives. Manage and lead a team of sales representatives and provide them with guidance and support. Interact with key customers and build relationships to ensure customer satisfaction. Track sales data and analyze it to identify areas of improvement.Stay up-to-date with market trends, including changes in customer behavior and preferences, industry regulations, and emerging technologies. Managing, controlling, coaching and evaluating of staff in order to give necessary supportRecruiting of Area Sales ManagersAnalysing customer needs (mass middle market)Define regional strategy and translate into a definite sales strategy and objectives including Regional Worksite StrategyEnsuring compliance and governance (for Area Sales managers and at advisor level)Coordinating, following up and reviewing the implementation of the sales and marketing planWork closely with other departments, such as marketing, finance, and product development, to ensure that sales strategies align with the overall business objectives.Designing quarterly business plans to achieve Regional Strategic Objectives and therefore Divisional StrategyLeading and directing the sales team (14 Area Sales Managers and 198 advisors) Achievements:Between 2011 and 2015, while working at Liberty in KZN, I managed to increase the sales force numbers from 91 to 252. In my first year, I qualified for offshore incentives by improving the quality metrics from 62% to 73% persistency, which was the best performance among other regions. Additionally, I frequently qualified for both quality and production incentives in the following years. Furthermore, I successfully established a new region in JHB, covering the East Rand and Vaal area. Pokaż mniej

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  Ithala SOC Limited

  Jan 2016 - Jan 2017

  Divisional Head: Insurance

  Developing and implementing strategies that ensure the growth and profitability of the insurance division.Developing and executing marketing plans to generate new business, as well as ensuring customer retention and satisfaction.Overseeing the underwriting and risk management functions of the insurance division to ensure that risk exposure is minimized and pricing is appropriate. Develop and manage implementation of strategic plans that will establish and grow the organisation’s share in short and long –term insurance environmentEstablish and manage strategic corporate and commercial partnerships.Ensure an effective and efficient administration process.Ensure strategic management of the organisation.Heading distribution channel of insurance products.Ensuring that claims are handled efficiently and effectively, including evaluating claims, setting reserves, and overseeing the claims settlement process.Managing the staff within the insurance division, including hiring, training, and evaluating employees. Ensuring the financial stability and profitability of the insurance division, including developing and managing budgets, monitoring expenses, and analyzing financial performance.Ensuring that the insurance division complies with all relevant laws and regulations, as well as industry standards and best practices.Achievements:Ithala has developed a robust distribution network for insurance products and collaborated with Guardrisk to create funeral policies that cater to the needs of individuals with limited financial resources. Pokaż mniej

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  African Bank

  Jan 2016 - Jan 2017

  Regional Manager

  Responsible for setting sales targets for your region and working with your team to achieve them.Develop and implement strategies to improve sales, increase market share, and improve customer satisfaction.Responsible for managing a team of employees, including hiring, training, and motivating them.Build and maintain relationships with clients in your region to ensure they remain satisfied with the company’s products or services.Analyze sales data to identify trends, weaknesses, and areas for improvement.Conduct market research to identify potential new markets and opportunities for growth.Develop region specific sales plansDevelop sales opportunities through business networkingCustomer service managementResponsible for managing the budget for your region and ensuring that expenses are kept within budget.Provide regular reports to senior management on the performance of your region, including sales figures, customer feedback, and other relevant metrics.Ensure that your region complies with all relevant laws and regulations. Pokaż mniej

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  Sanlam

  Jan 2017 - Jan 2023

  Responsible for creating a plan to increase agency distribution, which may include identifying new channels, improving existing ones, and leveraging technology to optimize the distribution process.Establish strong partnerships with agencies, ensuring that they are informed about your company’s products and services, and that they have the tools and resources they need to sell effectively.Ensure that agents are trained and equipped with the knowledge and skills they need to sell your products effectively. Develop, align and execute on a Tied Agency strategy that supports attainment of the overall Sanlam Retail Mass strategyDriving sales and overall financial performance to meet sales and profit (VNB) objectives of the channelBuilding relationships in the market to support growth objectives of the channel and overall businessEnsure sound Risk mitigation actions are in place to ensure compliance with all applicable legislative requirementsCollaborate across the Retail mass cluster and Sanlam Group to grow shareholder valueWork closely with other departments, such as marketing and product development, to ensure that your channel strategy is aligned with the company’s overall goals.Manage budgets for your channel, ensuring that resources are allocated effectively and that spending is in line with company targets. Pokaż mniej Strategic Planning: You will be responsible for developing and executing the regional business plan, ensuring that it aligns with the company’s overall goals and objectives.Accountable for the financial performance of the region and ensuring that revenue and profitability targets are met.Manage the performance of the Agency Distribution sales teams in the KZN Region. Manage specific Agency Distribution and Sanlam Group initiatives and projects within the region. Manage the achievement of sales budgets within the context of a key account strategy. Management of expense budgets for the region. Responsible for recruiting, developing, and managing the performance of the regional staff, including providing training and coaching to ensure that they are equipped with the skills and knowledge required to perform their roles effectively.Responsible for building and maintaining relationships with key customers and stakeholders, ensuring that the company meets their expectations and delivers excellent customer service.Monitor and ensure the region maintains appropriate standards for new business quality and maximizes client retention. Ensure solid client relations are being established in the regionResponsible for ensuring that the region complies with all relevant laws and regulations, as well as company policies and procedures.Ensure sustainability of the region, continuous improvement performance of the region, ensuring efficiency of business processes and practices and on-going competitive advantage.Responsible for providing regular reports to senior management on the regional performance, highlighting any issues or concerns and providing recommendations for improvement.Achievements:During their tenure as the Provincial Executive of KwaZulu-Natal for Sanlam, they expanded the sales branches from 9 to 13, and increased the sales force from 875 to 1100. This growth was accompanied by improvements in productivity and quality indicators. Pokaż mniej

  • Channel Head-Agency Distribution

    Jan 2021 - Jan 2023

  • Provincial Executive

    Jan 2017 - Jan 2020
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  Coface

  Jan 2023 - now

  CEO/Country Manager

  As the CEO/Country Manager South Africa, I have the responsibility for the Coface business in South Africa. I strategically manage and increase communication, positioning and branding of Coface South Africa. My role also includes the growing of market share for Coface in South Africa.