Karan Mysore

Experience

• 

  Concetrix

  Jan 2018 - Mar 2020

  Technical Support Specialist

  Implemented IT network projects: Supported network infrastructure management, provide help in monitoring, configuration, and maintenance to ensure service level. Configuration of Cisco 2960,3500,3560,4560 series switchesUpgradation IOS and configuration of Routers and making them accessible throughRemote. Providing remote & onsite Network support. Upgrade of NOC infrastructureand execute the activities within the stipulated time frameConfiguring & troubleshooting network equipment like Cisco Routers andswitchesIn-hand switching technologies and configuration of VLANs, Ether channel andport security, Inter VLAN routing, Trunks etcMonitored the network performance regularly to improve performance andfunctionality and resolved alerts and trouble tickets to deliver an exceptionalcustomer experience serviceDeveloped & executed L2 configurations on Cisco switch 3500 and 3750 series toconform with company security policies that include Port Security, VLANs, andIp addressing, to reducing manual access interventionMaintain technical documentations to align with changes and updates Show less