Joana Gomes Da Costa Pinto

Experience

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  CPM UK Limited

  Sept 2004 - May 2006

  Operation Managed a team of 20 agents for France, UK and Portugal and increase productivity of Outbound Logistic calls.Trained and motivated the team and reported daily activities. selling for customer IMP international Master Publisher

  • Outbound Sales Team Leader

    Aug 2005 - May 2006

  • Outbound and Inbound Sales Representative

    Sept 2004 - Jul 2005
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  Hewlett-Packard

  Jun 2006 - Sept 2007

  Operations Specialist

  “end to end” account management for HP biggest Partners (wholesalers) based in English and French speaking Africa - HEWLETT-PACKARD EUROPE.In an international environment, support these external Partners in the area of order fulfilment and post sales activities such as claims, and represent the interface to other worldwide internal departments of the company (Credit&Collection, Logistics, sales team, local office, suppliers, processing team in India). Use of many internal systems.Provide daily operational support to Partners, manage and coordinate order scheduling and prioritization with the supply chain organization; manage all kind of requests, especially from partners; provide training and information; proactive backlog monitoring and analysing of orders using different tools and reports; working of the improvement of all processes/backlog analysis/daily work/partner interface. Trainings provided to new employees. Show less

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  Salesforce.com

  Oct 2007 - Jan 2011

  -prospection in new and existing strategic accounts in financial services French Market-define strategy in global financial accounts for closing of projects in subsidiaries Inbound and outbounds leads qualification, Business development in all industry accounts and working closely with Account executives to close net new deals

  • Enterprise Business Representative

    Oct 2009 - Jan 2011

  • Sales Representative

    Oct 2007 - Oct 2009
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  Oracle

  Jan 2011 - now

  Oracle is leading the cloud. From intelligent business applications to infrastructure, Oracle delivers tomorrow’s emerging technologies today and help customers succeed in their Digital transformation.As a Customer Success Manager CX and marketing solutions at Oracle, I help my customers to achieve the highest business value and profit from their investment in Oracle Cloud ensuring that Oracle Cloud solutions are aligned with our customers’ business goals and Key Performance Indicators during the entire lifecycle. I ensure successful client portfolio onboarding, adoption, retention, renewal and expansion and act as a Trusted Advisor to support customers in their digital transformation.Certified Trusted Advisor on EloquaCertified Pro level on Eloqua, Bluekai, Maxymiser and Responsys Show less

  • EMEA EXAC@C Engagement Manager

    Dec 2020 - now

  • Portfolio Enablement Manager Customer Success EMEA and JAPAC

    Jun 2019 - Dec 2020

  • Customer Success Manager CX and Marketing Solutions

    Nov 2015 - May 2019

  • CX Applications Account Executive and Cloud CX Team Leader South Europe

    Jun 2014 - Oct 2015

  • Technology Sales Account Manager

    Oct 2012 - May 2014

  • French Account Manager COLS Apps

    Jan 2011 - Sept 2012