Steve Tomkinson

Experience

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  Yardley of London

  Jan 1978 - Jan 1979

  Computer Programmer
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  Falmer Jeans Limited

  Jan 1985 - Jan 1988

  IT Manager
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  Computer Management Group

  Jan 1988 - Jan 1997

  Consultant
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  Eastern Natural Gas

  Jan 1997 - Jan 1999

  Business Analyst
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  York International

  Jan 1999 - Jan 2000

  Business Analyst

  York, a global Air Conditioning manufacturer had chosen the Lawson ERP suite for roll-out to countries in the European and African division. I was recruited to join the Programme Management Office (PMO) to help develop the strategic roll-out plan for the division. York had twelve countries in the Europe/Africa division and each had to be assessed for suitability for the Lawson implementation. My role covered high level requirements gathering, process modelling, gap analysis and project prioritising for this engineering, manufacturing and supply chain business. The PMO adopted the PRINCE2 methodology and each country assessment was treated as an individual project. The PO was responsible for developing a Lawson ERP business case for each country which considered:• business structure, business plans, turnover and margins;• products, parts stock, suppliers;• current IT systems, staff resources and costs;• cost of Lawson project, return on investment;• impact assessment and gap analysis. Show less

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  Eastern Energy

  Jan 2000 - Jan 2001

  Business Analyst

  To provide a new marketing channel for it’s products, Eastern had invested in a newly formed dot.com company (Servista). To enable the launch of the new service, an integration project was initiated to provide working systems capable of supporting the first year of the business plan. As the project Business Analyst, I documented the business requirements and developed the functional specification for the integration project. The addition of a Telco product to Eastern’s portfolio of products and services required an integration project to combine the retail processes of Eastern, Vertex, Eastern’s outsourced customer service provider and QUIP, Eastern’s Telco partner. I managed the Process and IT workstream in a multi-skilled project team covering the disciplines of Business Development, Marketing, Sales, Finance, IT and Legal/Regulatory. In workshops, planned and facilitated by myself, the Process and IT team developed all the integrated support processes between the three business partners for the new product. Show less

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  HMCE

  Jan 2000 - Jan 2000

  Business Analyst

  In pursuing the collection of duties and to assist the investigation of fraud and illegal trafficking, the HMCE processes and stores large volumes of reference data. Some reference data is provided by external suppliers. I was recruited by HMCE to investigate the requirements for such data across the organisation, the current supply contracts and recommend a strategy for streamlining supply in order to remove duplication and drive down costs. Following a series of workshops, interviews and meetings designed to identify data store requirements, sources and costs, I wrote a report recommending future actions designed to realise the required objectives and benefits of the project. The report was well received and handed to a Contracts Manager for realisation. Show less

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  TXU Energy

  Jan 2001 - Jan 2002

  Business Analyst

  Following the development of a prototype, TXU’s Industrial/Commercial (I&C) division successfully won internal venture capital to fund an eCommerce project with the objective of launching an Energy Management Web site. I developed the Requirements Specification for the new site following workshops with the Energy Management team. I was also tasked with re-engineering the business processes within Energy Management to ensure improved efficiencies were obtained from the new web based service. During the workshops I documented the ‘as is’ processes and developed, with the engagement of the team, the ‘to be’. All processes were recorded in Visio. During the workshops I also developed the logical data model and confirmed the mapping to the industry energy data required to be held. The Requirements Specification formed the basis for the supplier selection stage. During the development phase I quality assured all supplier deliverables to ensure TXU’s requirements were being met at all times. I also developed the migration plan with the objective of migrating existing added value customers from the prototype to the new subscription based service. Show less

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  Servista

  Jan 2002 - Jan 2005

  Project Manager/Business Analyst

  Servista reporting systems are based on Oracle Business Intelligence (BI) and OLAP technologies, namely Oracle Warehouse Builder (OWB) and Oracle Discoverer. I was recruited firstly as a Warehousing Business Analyst tasked with gathering reporting requirements from Servista’s blue chip client base and converting these into Requirement Specifications for sign-off by the client. Once approved my role was to work with the OWB and Discoverer developers to design the management information or operational reporting solution. I would produce the high level design document containing dimensional models (Kimball star schema), ETL specifications, flat file designs and relational database designs for the warehouse. Following development, my role required me to review and sign-off the testing plan and manage the UAT with the client.In January 2004 I was asked to take over the Project Management of the 8 man team of Data Warehousing specialists. Show less

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  Williams Lea

  Jan 2006 - Jan 2008

  Project Manager/Business Analyst

  Williams Lea provides outsourced document management services mainly to Insurance and Financial Service clients. I have been working on a number of document scanning and output print service projects in requirements gathering, solution design or project management roles.

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  Bupa

  Jul 2008 - Apr 2009

  Business Analyst

  Assigned to one of Bupa’s strategic service delivery projects in the UK membership business. I provided document management expertise to Bupa’s outsourcing project. My role required me to analyse and document all business requirements for an outsourced document management service for Bupa’s EDRMS and outbound customer communications. All resulting documentation was packaged in an RFP and distributed to the leading UK document management outsource suppliers, thereby commencing the selection of a new strategic supplier for Bupa. In parallel with the supplier selection process, I conducted a new workstream that investigated the current and planned in-house print and fulfilment services for outbound communication with a view to:• Looking for further opportunities to outsource;• Developing scope, business case and plans for an in-house document management centre; • Identifying quality, efficiency and effectiveness issues concerning the current and planned in-house document management service.Assigned to the Finance workstream of Bupa’s Efficiency and Effectiveness project to work with the sales and service business to identify cost reduction opportunities. Used one to one interviews and team workshops to develop process improvements and policy changes capable of delivering savings of £1m per annum. Show less

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  Legal Aid Agency

  Sept 2009 - Sept 2015

  June 2015 – Sept 2015 Channel Strategy (CS) – Requirements, Target Operating Model development and system configuration in an Agile environment.The CS project was tasked with supporting the new Target Operating Model (TOM) with regard to multi-channel Customer Service in the LAA. The first phase implemented the 8x8 telephone contact product in the Civil customer service centre. My responsibilities and deliverables were:• Facilitating workshops with ‘Lean’ analysts, SMEs and business management to analyse the ‘As-Is’ and derive the ‘To Be’ processes for the contact centre TOM; • Working with the business to confirm the requirements for additional contact centre functions (CRM, Customer Satisfaction Survey, Workforce Management, Knowledge Management, email and web chat channels and MI);• Working with stakeholders to prioritise requirements for delivery using Agile sprints.April 2013 – June 2015 Crime Change Programme (CCP) – Requirements analysis, system delivery and Target Operating Model (TOM) design and developmentCCP was a multi-stream programme with the objective of reducing operational cost, improving efficiency and introducing ‘digital by default’ by implementing a new TOM for Crime case management in the LAA. The programme introduced Agile working in 2014 with User Stories, Product Backlogs and Sprint developments. The programme developed the TOM to facilitate transfer of the legal aid application and means assessment process from HMCTS back into the Agency. My responsibilities and deliverables were:• To contribute to the TOM development by leading the workshopping of new in-house ‘To Be’ processes and their diagramming in Visio;• To elicit business requirements for the replacement of the paper legal aid application with an electronic version (eForm) for solicitors to use online;• Design and development of the eForm using Agile techniques; • Developing with the programme further user stories for various prioritised requirements. Show less Executive Agency ProgrammeOn 1 April 2013, the Legal Services Commission became an Executive Agency (EA) of the Ministry of Justice (MoJ) and named as the Legal Aid Agency (LAA). During preparation for the EA change, I provided business analysis to the re-branding programme. My responsibilities and deliverables were:• specifying branding changes to a number externally facing systems;• working with the MoJ Digital team to develop new access channels for civil legal aid clients in association with the GOV.UK web site development;• specifically replacing an old online Solicitor search tool, I designed the data model for the Solicitor database to include all required search keys and presentation features; • reviewed all deliverables from the technical design, development and system testing stages. I contributed to the effectiveness of the UAT phase by reviewing plans and advising on resourcing and training requirements. Show less Legal Aid Reforms (LAR)In July 2011, I transferred to the Legal Aid Reforms (LAR) programme as the senior business analyst for 2 workstreams (Eligibility and the Supplementary Legal Aid Scheme). Working with a multi-skilled team of Ministry of Justice policy makers, LAA Legal and Case Management subject matter experts. My responsibilities and deliverables were:• documented all business requirements and managed the prioritisation and sign-off process for the above workstreams;• ‘As-Is’ to ‘To-Be’ process modelling and impacting changes to legacy systems and those new systems in development;• wrote the functional design specifications for these systems, plus those for externally supported systems, e.g. web based Legal Aid tools used by solicitors and members of the public;• supported the system development and testing teams, whilst contributing to the development of training and guidance products for the overall programme. Show less Integrated Delivery Programme (IDP)In September 2010, I joined the IDP programme to provide business analysis for the Civil Legal Aid application and certificate amendment processes based on the Oracle e-Business Suite, Purchase to Pay model. Working in a team of LAA business analysts and analysts from a large consultancy solution provider, I ensured all business requirements were prioritised and delivered in the Oracle product, which included e-Business suite, Oracle Policy Automation (OPA rules engine) and a bespokely developed online front end for Solicitors. Other responsibilities during the requirements and design phase were:• Reviewing all solution products: o functional specifications;o use cases;o wireframe and user interface specifications;o technical and data migration specifications. Facilitating design reviews with the business process owners, subject matter experts and the solution provider to progress operational acceptance of the new solution; Working with the implementation team to document ‘to be’ processes and design the new organisational model required to deliver the business benefits of the roll-out. Show less Electronic Forms (eForms)I joined the Legal Services Commission (now Legal Aid Agency) at this project start as a senior analyst, working with the LAA’s IT development team, billing SMEs, and account management specialists. Most importantly my role was central to developing a sound working relationship with a third party team. My responsibilities and deliverables were:• Running workshops to design seven different eForms to replace the paper billing forms, to confirm all data content and business rules;• Gathering requirements and functional design on the second phase integration project for the eForm and back office system;• Working with test teams to resolve issues during system and user acceptance testing;• Working with the stakeholders on all planning and execution of roll-out and system implementations;• Managing the live support process during the hand over to business as usual. Show less

  • Senior Business Analyst

    Apr 2013 - Sept 2015

  • Senior Business Analyst

    Jan 2013 - Apr 2013

  • Senior Business Analyst

    Jul 2011 - Dec 2012

  • Senior Business Analyst

    Sept 2010 - Jun 2011

  • Senior Business Analyst

    Sept 2009 - Aug 2010
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  Independent Police Complaints Commission

  Dec 2015 - Jun 2016

  Business Process Analyst

  Operational Process and System Improvements – Process modelling and requirements gathering for delivery of the Target Operating Model (TOM).The new TOM re-engineers the IPCC operations model for processes, organisation design and technology. I joined the programme as the delivery phases commenced. My responsibilities and deliverables are:• Facilitating workshops with SMEs and business management to analyse the ‘As-Is’ and derive the ‘To Be’ processes for the operations portfolio;• Facilitating workshops for gathering new business requirements for development projects emerging from the TOM design; • Performing the process design for supporting operational products, e.g. quality strategy and on-line casework guidance;• Documenting processes using BPMN. Show less

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  UK Export Finance (UKEF)

  Jun 2016 - Dec 2019

  Senior Business Analyst

  Implementation of Workflow MVP – providing business analysis during the requirements, design and development phases of a workflow system implementation based on K2 product tools. Active member of Scrum team participating in daily stand-ups, sprint planning and retrospectives whilst representing the interests of the Product Owner on a day to day basis. Bank Delegation Project – providing process design for ‘As-Is and ‘To-Be’ and system change impact assessment for the UKEF’s implementation of delegation of due diligence processes to their client Banks for the UKEF’s trade finance products.Workflow Phase II Project – providing analysis of product owner requirements into prioritised Epic and User Story backlog. Supporting all development, testing and release to the live environment for this major upgrade to the MVP that included interfaces to the UKEF Portal for on-line entry of new application and amendment transactions, plus functional additions and improvements. All project objectives were aligned to the government’s digital transformation strategy. Show less

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  Home

  Jan 2020 - now

  Retired Snr Business Analyst/Project Manager

  Now retired