Rob Small

Experience

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  SILVER STREET AUTOMOTIVE LIMITED

  Jan 2007 - Jan 2013

  Enrolled in a Leadership Development program at Silver Street Automotive Limited until its acquisition by Marshall Group. Through this intensive program I gained extensive experience across the industry encompassing Service, Parts, Repair, accounts and sales departments.

  • Sales Manager

    Jan 2011 - Jan 2013

  • Leadership Development Program

    Jan 2004 - Jan 2013

  • Sales Manager

    Jan 2009 - Jan 2011

  • Business Development Manager

    Jan 2007 - Jan 2009
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  CROSS KEYS TRADE CENTRE LIMITED

  Mar 2013 - Jun 2016

  Business Owner

  To build up a Sales Operation from scratch working alongside a supplier of stock to maximise Sales and Finance opportunities. The Business grew to a team of 5 Sales Executives and 3 Valeters over a period of 3 years and sold up to 120 vehicles per month. A very fast paced and high volume business that focused on delivering a high level of Customer Satisfaction.

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  DAYLAGE CONSTRUCTION LIMITED

  Jun 2016 - Jul 2017

  Project Manager
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  STRATEGIC REVIEW LIMITED

  Aug 2017 - Jul 2020

  “THAT FIGURES’’ is a true game-changer for global healthcare delivery providing unparalleled evidence of the Patient journey and service efficiency from the front line. This Evidence allows health services and those running them to understand resource use, patient experience and service efficiency:Efficiency - Our goal is to make Healthcare service delivery significantly more efficient than it is today.Insight - We provide a Real time insight to your Patient Journey, whilst providing you the tools to make beneficial changes for both patients and staff.Change – Delivering clear bench mark data from across the sector, allowing you to work with your Teams to successfully break traditional constraints, and deliver a truly world class Patient Journey Show less “THAT FIGURES’’ is a true game-changer for global healthcare delivery providing unparalleled evidence of the Patient journey and service efficiency from the front line. This Evidence allows health services and those running them to understand resource use, patient experience and service efficiency:Efficiency - Our goal is to make Healthcare service delivery significantly more efficient than it is today.Insight - We provide a Real time insight to your Patient Journey, whilst providing you the tools to make beneficial changes for both patients and staff.Change – Delivering clear bench mark data from across the sector, allowing you to work with your Teams to successfully break traditional constraints, and deliver a truly world class Patient Journey Show less

  • Commercial Founding Partner

    Jan 2020 - Jul 2020

  • Business Development Manager

    Aug 2017 - Jan 2020
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  Polestar

  Jul 2020 - Nov 2024

  At Polestar, we are determined to improve the society we live in by accelerating the change to a fully electric, climate-neutral future. To assist us we have developed a global Pre-owned programme to maximise the benefits to our customers, our partners and our markets. The Polestar brand and the exponential growth in electric mobility deserves and needs a world class Pre-owned programme. We want to build trust amongst our key stakeholders and most importantly provide a consistent message to our customers who are considering buying a used electric vehicle.Working for Polestar HQ to define, detail and implement a global approved used car program now live across 20 markets. Developed standards, guidelines and tools to support the markets with their Direct to Consumer and wholesale strategy for selling new and used cars. Experience working with multiple departments including Brand, PR, Customer Experience and Service, R&D, Digital, Finance and HR to develop and evolve the global program. Performance, benchmarking, analysis and pricing are key elements of the program, which continue to play a vital role in driving residual value, enhancing desirability and longevity for Polestars. I have built up a team and managed operations to support markets in building local and physical infrastructure to ensure an outstanding customer experience. Developed partnership concepts and remuneration agreements with investors, workshops, and central solutions for vehicle refurbishment and logistics to ensure a sustainable and seamless customer journey. Our team defined, commissioned and implemented an Ecosystem to offer remarketing as a service to the Network. This included procuring and rolling out a trade-in solution across EU, an Asset Management solution, Data as a Service and a Wholesale Platform. This Ecosystem was recognised at the Fleet Europe event in Lisbon in November 2023 and was highly commended. Show less Polestar is an electric performance car brand harnessing refined performance and cutting-edge technology. Our mission is to bring driving pleasure into a new era with a product offering of progressive, electrified performance cars that are designed and engineered without compromise. Combined with hassle-free ownership and comprehensive customer experience, Polestar offers seamless integration into your (digital) life.Working for Polestar HQ to define, detail and implement a global approved used car program now live across 20 markets. Developed standards, guidelines and tools to support the markets with their Direct to Consumer and wholesale strategy for selling new and used cars. Experience working with multiple departments including Brand, PR, Customer Experience and Service, R&D, Digital, Finance and HR to develop and evolve the global program. Performance, benchmarking, analysis and pricing are key elements of the program, which continue to play a vital role in driving residual value, enhancing desirability and longevity for Polestars. I have built up a team and managed operations to support markets in building local and physical infrastructure to ensure an outstanding customer experience. Developed partnership concepts and remuneration agreements with investors, workshops, and central solutions for vehicle refurbishment and logistics to ensure a sustainable and seamless customer journey. Our team defined, commissioned and implemented an Ecosystem to offer remarketing as a service to the Network. This included procuring and rolling out a trade-in solution across EU, an Asset Management solution, Data as a Service and a Wholesale Platform. This Ecosystem was recognised at the Fleet Europe event in Lisbon in November 2023 and was highly commended. Show less

  • Global Remarketing Brand Owner

    Jul 2021 - Nov 2024

  • Global Remarketing Brand Owner

    Jul 2020 - Jun 2021
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  Forseven

  Nov 2024 - now

  Global Sales | Network Development - Forseven