Gabrielle VINCENT

Experience

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  Meteo France

  Oct 2007 - Oct 2007

  Communication Intern

  Retrieving data from the study of employees satisfactionPresentation of this data

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  ISS A/S

  Jun 2008 - Jun 2011

  Event Hostess and Seller

  Welcoming customers and restaurant services Mail, meeting rooms and appointment control Sales promotion and street marketing

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  Saint-Gobain

  Jun 2011 - Aug 2011

  HR Assistant

  Organization of seminars Participation in the elaboration of Training Strategy

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  Vallourec

  Jun 2012 - Dec 2012

  Logistics Project Manager, in the Oil and Gas departement

  I was in charge of improving the delivery process from the plants to the customersMy specific missions : • Monthly reporting and analysis of current shipment • Improving operation of the information system • Writing procedures, specifications and best practices

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  Xerox

  Aug 2014 - Nov 2016

  Xerox is the world’s leading enterprise for business process and document management, offering global services. In this perspective I am working with the product markting departement, to align the technology business with the services offers in order to help customers to automate and simplify their business' workflows. During my internships I could understand Xerox transformation objectives : create added value to customers. My specific missions : • Competitive Intelligence• Commercial Support: Links between Tech. and Services• Market Analysis: Market shares, Monthly insight newsletter, Market trends summaries• Understanding technologic trends : 3rd Platforme, IoT .... Show less

  • Sales Executive, Large Enterprise Operations

    Feb 2015 - Nov 2016

  • Product Manager Assistant for France and Southern Europe Markets

    Aug 2014 - Feb 2015
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  Capgemini

  Nov 2016 - Jun 2021

  Bpifrance : Product Owner of the CRM • Participate in the definition of the CRM roadmap with the Product manager• Functional workshops • Collect strategic business needs • Translate business orientations & requirements into high level IT requirements • Participate in the architecture committees• Coordination with technical partners & the business• Product Backlog management• Participate in the change management strategy with training , user guide, demo, impact analysis Show less Scoping studies (AXA Bank, BP2S ...) and internal projects• Participation in pre-sales and client presentation• Scoping studies : business workshops, planning, business case, formalization and synthesis of needs, recommendations for implementation• Training of employees in the agile method• Study and benchmarks of CRM solutions• Mobile applications diagnosis in terms of functionalities and UX for retail banking BNPP Retail (April 2018- September 2018): Global IT retail department• Contribution to architecture studies for retail banking :- The future of marketing - Banking model for BNPP digital banks in the world• Workshops with BNPP entities to define & formalize the needs • Processes formalization• Architecture principles & functionalities presentation Show less Orange Bank (Nov 2016- March 2018)Orange Bank was the first fully mobile digital bank in France leveraging Artificial Intelligence for customer service (100k+ customers, 4k+ conversations per day).Before the bank launch (2/11/2017): Design, implementation and continuous improvement of the chatbot • Participation in design workshops & uses cases definition • Training of the IBM Watson solution (NLP, business rules…) by analyzing AI performance, prioritizing areas of improvements and sharing recommendations during build and run phases.• US writing & support of the Product Owner in the backlog prioritization • Answers management • Testing phase management• Formalization of the run processes • Internal training After the bank launch (2/11/2017): Manager of the temporary IT crisis department• 8 business analysts management• Management and follow-up of incidents for all the products / client processes (onboarding, authentication, card ...)• Workarounds identification• Customer Service training• Daily presentation to Comex comitee to share IT problems & solution evolution Show less

  • Managing Consultant

    Mar 2019 - Jun 2021

  • Senior Consultant

    Mar 2018 - Mar 2019

  • Digital Customer Experience Consultant

    Nov 2016 - Mar 2018
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  Geopost

  Jun 2021 - now

  Product Manager