Timothy Truong

Experience

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  Alpha Phi Omega National Service Fraternity

  Jan 2012 - Dec 2014

  Phi Family Leader

  • Promoted, planned, and lead recruiting events that attracted over 1000 people within a diverse college community• Responsible for leading, managing, and supervising all activities and events for 30 young men and women • Successfully coordinated multiple complicated projects simultaneously and maintained frequent, professional communication with a variety of family leaders.

• 

  Boulder Community Health

  Sept 2015 - Sept 2016

  Patient Care Associate

  • Provided personable, hands-on healthcare for up to 15 ICU patients

• 

  Mai Beauty Nail Salon

  Nov 2015 - Oct 2018

  Operations Manager

  • Increased customer satisfaction 15%** by using customer insights to improve company-wide standards and hiring goals • Recruited and trained 20 employees. Methods included numerous online platforms, job fairs, and referral programs• Managed client relations, social media, inventory, and budget**(Average of Yelp, Google, Facebook, and customer surveys)

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  LMN Architects

  Apr 2017 - Oct 2018

  Project Administrator

  • Responsible for a $200K budget, 175+ employees, 12 calendars, and numerous vendors• Arranged complex domestic / international travel to job sites, conferences, and critical business events• Recruited and built teams for all new design projects• Other responsibilities: Purchasing, employee relations, 3rd party management, onboarding, training

• 

  Chat Mode

  Jul 2018 - now

  Operations Manager

  We believe in empowering consumers by sensing and delivering the future of digital experience: chatbots and voice. As a hybrid consulting/insights company, we’ve helped some of the worlds fastest growing brands leverage modern conversational strategies and technologies.

• 

  Bird

  Nov 2018 - Jul 2019

  Operations Specialist

  • Identified countless signs of fraud, increased vehicle availability, & supported in vehicle safety and retention• Supported and managed market health by sustaining customer relations • Worked directly with the entire operations, data analytics, & product teams to streamline and increase efficiency