Timothy Truong

Timothy Truong

Phi Family Leader

Followers of Timothy Truong575 followers
location of Timothy TruongSanta Monica, California, United States

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  • Timeline

  • About me

    Operations Manager at Chat Mode

  • Education

    • Michigan State University

      2010 - 2015
      Bachelor’s Degree Human Biology

      Activities and Societies: Alpha Phi Omega

  • Experience

    • Alpha Phi Omega National Service Fraternity

      Jan 2012 - Dec 2014
      Phi Family Leader

      • Promoted, planned, and lead recruiting events that attracted over 1000 people within a diverse college community• Responsible for leading, managing, and supervising all activities and events for 30 young men and women • Successfully coordinated multiple complicated projects simultaneously and maintained frequent, professional communication with a variety of family leaders.

    • Boulder Community Health

      Sept 2015 - Sept 2016
      Patient Care Associate

      • Provided personable, hands-on healthcare for up to 15 ICU patients

    • Mai Beauty Nail Salon

      Nov 2015 - Oct 2018
      Operations Manager

      • Increased customer satisfaction 15%** by using customer insights to improve company-wide standards and hiring goals • Recruited and trained 20 employees. Methods included numerous online platforms, job fairs, and referral programs• Managed client relations, social media, inventory, and budget**(Average of Yelp, Google, Facebook, and customer surveys)

    • LMN Architects

      Apr 2017 - Oct 2018
      Project Administrator

      • Responsible for a $200K budget, 175+ employees, 12 calendars, and numerous vendors• Arranged complex domestic / international travel to job sites, conferences, and critical business events• Recruited and built teams for all new design projects• Other responsibilities: Purchasing, employee relations, 3rd party management, onboarding, training

    • Chat Mode

      Jul 2018 - now
      Operations Manager

      We believe in empowering consumers by sensing and delivering the future of digital experience: chatbots and voice. As a hybrid consulting/insights company, we’ve helped some of the worlds fastest growing brands leverage modern conversational strategies and technologies.

    • Bird

      Nov 2018 - Jul 2019
      Operations Specialist

      • Identified countless signs of fraud, increased vehicle availability, & supported in vehicle safety and retention• Supported and managed market health by sustaining customer relations • Worked directly with the entire operations, data analytics, & product teams to streamline and increase efficiency

  • Licenses & Certifications

    • Certified Nurse Certificate