Nadeeka Wimalasuriya

Experience

• 

  Daylesford Neighbourhood Centre Inc.

  May 2009 - Mar 2011

  Customer Service Administrator

  • Conducted customer service and liaison duties in a timely and professional manner, administered centre programs, assisted with various events and projects, researched activities for community group outings and developed a volunteer framework for the centre.• Facilitated the establishment and rolling out of the Hepburn No Interest Loans Scheme (NILS).

• 

  Daylesford Dharma School

  Apr 2011 - Dec 2013

  Office Manager

  • Provided excellent customer service to current and prospective families while delivering administrative support to School Director, Learning Manager and other staff.• Interacted with students, attended to their safety and wellbeing and engaged in conflict resolution procedures with students and staff when required.

• 

  Cairns Hinterland Steiner School

  Aug 2014 - Jul 2019

  • Maintained healthy, approachable and authentic relationships with students, families, community members, and teaching and general staff members while preparing and delivering middle school subject content with a student-centred approach in accordance with the Australian Steiner Curriculum Framework and Australian Professional Standards for Teachers.• Attended to student wellbeing, and organised and facilitated enriching school camps, excursions and incursions.• Chaired middle and high school faculty meetings and represented the faculty within the school’s leadership team.• Managed the school library which included delivering age-appropriate library lessons, cataloguing, purchasing, borrowing, returning, tidying and providing a safe and welcoming wellbeing space for students, staff and parents.• Managed a small team of volunteers including organising regular celebrations and initiatives such as Library Lovers’ Week, National Simultaneous Storytime, Premier’s Reading Challenge and Children’s Book Week. عرض أقل

  • Class Guardian and Teacher Librarian

    May 2016 - Jul 2019

  • Receptionist and Relief Teacher

    Aug 2014 - May 2016
• 

  YouthLink

  Nov 2019 - Oct 2020

  Youth Support Worker

  • Developed and modeled trusting and safe relationships with young people while demonstrating strong interpersonal and communication skills with a culturally safe and inclusive approach.• Fostered collaborative relationships with external organisations such as TRACQS to provide meals and Cairns Hinterland Steiner School to sponsor supplies when emergency relief funding ceased.• Facilitated and supported centre activities and projects such as art, craft, gardening, games and cooking.

• 

  Better Together Community Support Inc.

  Oct 2020 - Sept 2022

  Case Manager

  • Developed trusting and safe relationships with clients and families in the Intensive Family Support program while utilising exceptional case work skills to obtain an accurate understanding of client’s needs and deliver effective case management support.• Provided effective case management including client meetings, assessments, referrals, client support and advocacy, external stakeholder meetings and tracking progress.• Maintained professional case notes, monitored workflow, managed conflicting priorities, assisted with streamlining processes and engaged in continuous professional development.• Ensured cultural safety and sensitivity was paramount when working with First Nations families and communities, including participating in regular consultations with Cultural Liaison Officer.• Fostered collaborative relationships with internal teams and external organisations such as Department of Child Safety, Department of Youth Justice, local schools and therapeutic services.• Mentored and assisted in training new staff in the case management team by engaging them in client consultations, stakeholder meetings and client visits. عرض أقل

• 

  Bondle Pty Ltd

  Dec 2022 - Feb 2023

  Customer Success Manager

  • Provided exemplary, tailored customer service to clients including guiding onboarding activities, delivering product training and ensuring ongoing effective use of the Bondle platform.• Built and managed effective relationships with a variety of stakeholders and worked collaboratively with a staff and clients to achieve best possible experience for clients. • Collaborated across digital platforms to develop presentations, deliver training, conduct product demonstrations, facilitate client meetings, create reports and other internal documentation, and complete client onboarding tasks. عرض أقل

• 

  Relationships Australia NSW

  Apr 2024 - now

  Administrative Officer