Mike Patulo

Experience

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  Sears Holdings Corporation

  May 2006 - Aug 2006

  Retail Management Intern

  OVERVIEW: Analyzed customer service and store operational efficiency to make recommendations to enhance the customer experience; identified profitable revenue growth strategies while developing financial literacy amongst associates; experienced day-to-day activities and accountabilities of individual and overall store businesses

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  Morgan Stanley

  Jul 2007 - May 2014

  OVERVIEW: Executed firm-wide, divisional, and departmental risk management agenda and KPI assessment across global OTC Clearing On-Boarding, Client Service, Trade Support, and Control & Reconciliation teams in 4 regions• Managed and transformed global Risk and Control Self-Assessment (RCSA) from annual exercise to real-time, value-added resource to assess risk against controls with regional line teams• Completed comprehensive front-to-back (F2B) reviews of global cross-team production, trial, and test workflows via control and process mapping analysis; recommended operational efficiency, client service, and risk mitigation enhancements Show less OVERVIEW: Managed all aspects of CDS, IRS, and FX production from trade capture and clearing to risk limit utilization and trade reconciliation; led FX change-the-bank (CTB) initiatives and defining global user requirements across all asset classes while institutionalizing policies & procedures• Re-engineered trade workflow and primary trade capture UI with IT to improve system latency and scalability to accommodate an over 1000 percent Y-o-Y increase in trade volume• Enabled 75 percent reduction in time spent analyzing and reporting key metrics via SharePoint databases to streamline data capture and commentary; leveraged by over 250 users and stakeholders across 4 regions Show less OVERVIEW: Managed team of 12 across two locations supporting global FX business for over 800 institutional clients across North America FX & EM Sales & Trading desks• Reduced staffing needs by 20 percent in 2 years and transitioned 4 heads to lower-cost site; led global promotion and transition of several dozen clients to CLS and other STP platforms, resulting in over 50 percent exception reductions• Trained over 25 individuals in product and industry functions; promoted decision making and leadership opportunities enabling 3 associates and 1 analyst to become team leaders Show less

  • Director (AVP): Risk and Project Manager - OTC Clearing Operations, Risk Management

    Aug 2013 - May 2014

  • Director (AVP): Team Leader - OTC Clearing Operations, Trade Support

    Jul 2012 - Jul 2013

  • Director (AVP)/Associate/Analyst: Team Leader - FX Operations, Client Services

    Jul 2007 - Jun 2012
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  Barclays Investment Bank

  May 2014 - Jun 2015

  AVP: Collateral and Project Manager - OTC Clearing & Futures Operations, Client Services

  OVERVIEW: Managed 5 on-site client service professionals providing collateral management, reporting, and settlement services to over 150 hedge funds, banks, asset managers, and fund administrators• Streamlined processes across 15 on-site and virtual professionals conducting control, reconciliation, and project functions for North America OTC Clearing Client Services; designed cross-functional depth charts to measure and improve service• Developed and executed integration of OTC Clearing and Futures operating models and client service offerings with senior Operations and Business management; coordinated UAT and documented user requirements Show less

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  Northern Trust Corporation

  Jun 2015 - Nov 2021

  OVERVIEW: Head of IOO North America (NA) New Accounts & Transitions team; built & managed a 12 member cross-client, functional servicing team. Supported 25 existing clients’ new account set-ups and related transitions, averaging over 1300 annual events.• Refined scope of team and across 10 internal servicing groups, while seamlessly managing an over 250 percent YoY increase in tasks to accommodate expanded client and internal stakeholder requirements• Executed over 50 process optimization efforts as joint business/project owner to reduce cycle times and enhance service offerings• Chaired functional global operating model forum to align processes and to harmonize client experience across regions• Originated best-practice client request forms and internal checklists to optimize data collection across event lifecycle stages• Managed team strategic operating plan; partnered with relationship managers to facilitate client service reviews and RFPs Show less OVERVIEW: Head of U.S. Cash Processing and Transitions Management for global asset manager with $95 billion AUM across over 600 (~400 unique) U.S. accounts; directly led and coached 5 client service professionals• Negotiated with client management to propose and implement process changes that meet client and enterprise needs; standardized client offering to mitigate risk and identify revenue opportunities• Managed and enhanced daily and event-driven processes to optimize team resources via SharePoint and metric databases, resulting in up to 80 percent time savings Show less

  • Vice President: Project and Client Service Manager

    Aug 2020 - Nov 2021

  • Vice President: Head of New Accounts & Transitions Team - Investment Operations Outsourcing (IOO)

    Mar 2016 - Aug 2020

  • Second Vice President: Client Service Manager - Investment Operations Outsourcing (IOO)

    Jun 2015 - Mar 2016
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  Saphyre

  Nov 2021 - now

  • Product Management• Business Development/Sales• Client Onboarding/Implementations• Project Management/Business Analysis• Relationship Management/Client Service

  • Director of Client Success & Implementations

    Apr 2022 - now

  • Senior Product & Client Success Manager

    Nov 2021 - Apr 2022