Shrutika Oswal

About me

With over 4 years of experience in technical production support and client services for trading applications, I am a FinTech professional specializing in the Equities domain, FIX Protocol, and Electronic Trading. My expertise encompasses a wide range of responsibilities: Production Support: Managing both L1 and L2 production support to ensure the seamless operation of critical systems. Global Reach: Collaborating with a global support team, specializing in trading applications running on UNIX platforms. FIX Protocol: Proficiency in handling FIX (Financial Information Exchange) messages. Troubleshoot: Serving as a Troubleshooter and offering valuable insights to brokers and clients, solving their queries and issues. Code Debugging: Swiftly identifying and resolving server/application issues through code debugging. Client/Broker Support: Providing exceptional support for client and broker inquiries via email and direct communication. In addition to these responsibilities, my professional highlights include: Global Exposure: Extensive experience in supporting Sell-Side OMS Trading Platforms and Middle Office products across the globe, addressing real-time issues. Technical Skills: Knowledge of UNIX, C, C++ programming, bash, cshell, python scripting Financial Domain Knowledge: Skills in XML, Salesforce, and JIRA, with a knack for writing shell scripts, automated alerts, and generating reports. Version Control: Experience in source code maintenance using Git, Perforce, and deployment via Jenkins. Crash Analysis: Expertise in crash analysis through Core dumps using GDB and Visual Studio Debugger.