Dimana Mancheva

Experience

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  Grabo Media JSCo.

  Jul 2019 - Jan 2023

  Customer Service Specialist

  Grabo.bg is one of the most famous online marketplaces in Bulgaria. At Grabo you can find thousands of hot offers for travel, services of any kind and daily deals with huge discounts.As a Customer Service Specialist, my main responsibilities included: - Handling e-mail correspondence and phone calls with customers.- Using internal software and ticketing system.- Conflicts solving and troubleshooting.- Business correspondence with partners.- Document processing.- Training and supervising of new employees. Show less

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  Easy Consult Ltd

  Jan 2023 - Sept 2023

  Recruitment Consultant

  Easy Consult Ltd. is one of the leaders on the European HR market.As a Recruitment Consultant for the Experts and Management search, my main responsibilities include:- Client Engagement: Collaborate closely with clients to comprehensively understand their hiring needs, organizational culture, and strategic goals.-Talent Sourcing: Utilize a multi-faceted approach to source, identify, and attract high-quality candidates through various channels.- Candidate Assessment: Conduct thorough interviews to evaluate candidates' skills and experience. Provide clients with detailed profiles and recommendations that align with their specific requirements.- Negotiation and Offer Management: Guide candidates and clients through the negotiation process, ensuring a mutually beneficial agreement is reached. Facilitate seamless communication between all parties during the whole hiring process.- Relationship Management: Cultivate and nurture relationships with candidates and clients to foster long-term partnerships. Continuously engage with both parties to ensure satisfaction and address any concerns. Show less

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  PwC Bulgaria

  Oct 2023 - now

  Human Resources Specialist