Erica D'costa

Erica D'costa

Lead Educator

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location of Erica D'costaGreater Brisbane Area

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  • Timeline

  • About me

    Customer Success Manager | Cultivating Client Relationships & Driving Satisfaction

  • Education

    • First Aid

      -
      First Aid, Asthma and Anaphylaxis Training
    • Australian Child Care Career Options

      -
      Diploma in Children’s Services
    • Australian Child Care Career Options

      -
      Certificate III in Children’s Services
    • Mumbai University Mumbai

      -
      Bachelor of Arts (English Literature and Psychology)
    • University of New England (AU)

      -
      Bachelors of Early childhood teaching EDUCATION
  • Experience

    • 8 Mile Plains Early Learning Centre

      Jan 2010 - Jan 2015
      Lead Educator

      • Model, develop and support room educators to utilise a variety of teaching strategies, including intentional teaching and reflective practise, to ensure children achieve Early Years Learning Framework outcomes• Create an inclusive, secure and stimulating learning environment for children ensuring it encourages and enhances their learning and development• Develop and maintain respectful, supportive, collaborative and responsive relationships with families• Coordinate and maintain a welcoming, safe and attractive environment for all• Respond and connect to the cultural, socio-economic and individual requirements of children, working creatively to meet their needs Show less

    • Little Ducks Childcare Limited

      Jan 2015 - Jan 2016
      Lead Educator

      • Lead the room educators to plan, develop and implement high quality and diverse education programs, in accordance with the Early Years Learning Framework, based on children’s developmental needs, interests and abilities • Supervise and support children to be active participants in their own learning, building on their interests, strengths and skills• Build and maintain strong relationships with families that are collaborative, supportive and engaging• Create a hygienic, safe and welcoming environment, ensuring children’s health and safety is maintained at all times• Accurately and meaningfully document children’s experiences, demonstrating how this can be used to extend their learning Show less

    • Hillsong Early Education

      Mar 2017 - Jul 2023
      Lead Educator

      • Lead the planning and development of education programs, in accordance with the Early Years Learning Framework, based on observations and knowledge of children’s interests, strengths and developing skills• Supervise and support all children in an inclusive manner to participate in the educational program, building on their ideas, knowledge and abilities • Develop and maintain respectful, supportive, collaborative and responsive relationships with families• Promote the health, safety and wellbeing of all children by creating a hygienic and welcoming environment for all• Create effective and valuable documentation detailing children’s learning experiences and outcomes• Manage the implementation of National Quality Standards Area 6 within the centre, ensuring collaborative relationships with families and communities are achieved • Implement and endorse the Reconciliation Action Plan within the centre by supporting the building of relationships and trust with Aboriginal and Torrres Strait Islander families and children Show less

    • Etrainu

      Aug 2023 - now
      Customer Success Manager
  • Licenses & Certifications

    • Embedding Culture in Teaching Practice

      Early Childhood Resource Hub
      Jan 2019
    • Safe Church Training

      Hillsong Childcare Centre
      Jan 2019
    • Inclusions in Practice

      Kindergarten Union
      Jan 2018
    • Quality Improvement

      Hillsong Childcare Centre
      Jan 2018
    • Child Safety Training

      Department of Communities, Child Safety & Disability Services
      Jan 2017
    • Heuristic Play

      Australian Child Care Career Options (ACCCO)
      Jan 2014
    • Sales Strategy: Building Relationships to Successfully Sell

      LinkedIn
      Feb 2025
      View certificate certificate
    • Customer Experience: Service Blueprinting

      LinkedIn
      Feb 2025
      View certificate certificate
    • Customer Service: Managing Customer Expectations

      LinkedIn
      Feb 2025
      View certificate certificate