
Erica D'costa
Lead Educator

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About me
Customer Success Manager | Cultivating Client Relationships & Driving Satisfaction
Education

First Aid
-First Aid, Asthma and Anaphylaxis Training
Australian Child Care Career Options
-Diploma in Children’s Services
Australian Child Care Career Options
-Certificate III in Children’s Services
Mumbai University Mumbai
-Bachelor of Arts (English Literature and Psychology).webp)
University of New England (AU)
-Bachelors of Early childhood teaching EDUCATION
Experience

8 Mile Plains Early Learning Centre
Jan 2010 - Jan 2015Lead Educator• Model, develop and support room educators to utilise a variety of teaching strategies, including intentional teaching and reflective practise, to ensure children achieve Early Years Learning Framework outcomes• Create an inclusive, secure and stimulating learning environment for children ensuring it encourages and enhances their learning and development• Develop and maintain respectful, supportive, collaborative and responsive relationships with families• Coordinate and maintain a welcoming, safe and attractive environment for all• Respond and connect to the cultural, socio-economic and individual requirements of children, working creatively to meet their needs Show less

Little Ducks Childcare Limited
Jan 2015 - Jan 2016Lead Educator• Lead the room educators to plan, develop and implement high quality and diverse education programs, in accordance with the Early Years Learning Framework, based on children’s developmental needs, interests and abilities • Supervise and support children to be active participants in their own learning, building on their interests, strengths and skills• Build and maintain strong relationships with families that are collaborative, supportive and engaging• Create a hygienic, safe and welcoming environment, ensuring children’s health and safety is maintained at all times• Accurately and meaningfully document children’s experiences, demonstrating how this can be used to extend their learning Show less

Hillsong Early Education
Mar 2017 - Jul 2023Lead Educator• Lead the planning and development of education programs, in accordance with the Early Years Learning Framework, based on observations and knowledge of children’s interests, strengths and developing skills• Supervise and support all children in an inclusive manner to participate in the educational program, building on their ideas, knowledge and abilities • Develop and maintain respectful, supportive, collaborative and responsive relationships with families• Promote the health, safety and wellbeing of all children by creating a hygienic and welcoming environment for all• Create effective and valuable documentation detailing children’s learning experiences and outcomes• Manage the implementation of National Quality Standards Area 6 within the centre, ensuring collaborative relationships with families and communities are achieved • Implement and endorse the Reconciliation Action Plan within the centre by supporting the building of relationships and trust with Aboriginal and Torrres Strait Islander families and children Show less

Etrainu
Aug 2023 - nowCustomer Success Manager
Licenses & Certifications

Embedding Culture in Teaching Practice
Early Childhood Resource HubJan 2019
Safe Church Training
Hillsong Childcare CentreJan 2019
Inclusions in Practice
Kindergarten UnionJan 2018
Quality Improvement
Hillsong Childcare CentreJan 2018
Child Safety Training
Department of Communities, Child Safety & Disability ServicesJan 2017.webp)
Heuristic Play
Australian Child Care Career Options (ACCCO)Jan 2014- View certificate

Sales Strategy: Building Relationships to Successfully Sell
LinkedInFeb 2025 - View certificate

Customer Experience: Service Blueprinting
LinkedInFeb 2025 - View certificate

Customer Service: Managing Customer Expectations
LinkedInFeb 2025
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