Malikah Planas

Experience

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  Hewlett-Packard

  Jul 2012 - Jan 2017

  • Conducted comprehensive review and editing of correspondence within the Medicaid Program Benefits Center for Title XIX in the State of Georgia.• Aided beneficiaries of Georgia Medicaid in the analysis and resolution of issues concerning their Medicaid benefits.• Received written correspondence from members and providers; evaluated accounts to resolve inquiries, claims, status, benefits, and policies and provided first call resolution• Assisted medical physicians with enrollment in the Georgia Medicaid Management Information System (GAMMIS). Performed follow-up phone calls to providers and documented member and provider feedback• Engaged in the resolution of issues pertaining to health insurance claim payments and coding errors with medical billing offices through comprehensive troubleshooting measures.• Supervised a team of seven individuals to achieve a 99% accuracy rate within the Quality Assurance department while implementing strategies to uphold organizational structure and ensure regulatory compliance. Show less • Conducted comprehensive review and editing of correspondence within the Medicaid Program Benefits Center for Title XIX in the State of Georgia.• Aided beneficiaries of Georgia Medicaid in the analysis and resolution of issues concerning their Medicaid benefits.• Received written correspondence from members and providers; evaluated accounts to resolve inquiries, claims, status, benefits, and policies and provided first call resolution• Assisted medical physicians with enrollment in the Georgia Medicaid Management Information System (GAMMIS). Performed follow-up phone calls to providers and documented member and provider feedback• Engaged in the resolution of issues pertaining to health insurance claim payments and coding errors with medical billing offices through comprehensive troubleshooting measures. Show less

  • Correspondence Analysis, Unit Lead

    May 2015 - Jan 2017

  • Correspondence Analysis

    Jul 2012 - May 2015
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  On Twelve Management & Consulting

  May 2016 - now

  Digital Project Manager & Founder

  • Serves as the E-commerce Marketing Manager and Project Manager for established e-commerce brands, providing e-commerce solutions and best practices. • Leads E-commerce Marketing and management activities, assisting in the setup, development, maintenance, and consultation of clients' e-commerce websites while adhering to industry best practices.• Orchestrates Digital Marketing campaigns, utilizing paid advertisements and strategic email marketing to elevate business visibility and awareness for clients. Show less

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  Springbot

  Sept 2018 - May 2019

  Customer Success Specialist

  • Onboarded new customers to the e-commerce marketing & paid advertising platform and provided strategic coaching sessions to ensure the client's goals are met as it related to our email, analytics, and paid ads services. • Worked closely with other internal departments including Sales, Development, Product, and Marketing Specialist to manage technical issues through JIRA tickets and provide additional coaching as needed• Delivered remarkable expertise and support to global e-commerce clients of all sizes across many verticles including fashion, outdoor, vape, and firearms. • Created and implemented new process documents and workflow process charts to automate and standardize the overall onboarding process Show less

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  Nicely Built

  May 2019 - Jul 2020

  Customer Success Manager/Project Manager

  • Supervised client projects, collaborating closely with our team of web designers, developers, and marketers to ensure the successful execution of projects. Initiated kick-off meetings to comprehensively comprehend client requirements and establish objectives aimed at achieving client success. • Provided clients with insights into optimal e-commerce practices and effective marketing strategies. Recognize areas within their marketing endeavors and e-commerce approaches that require guidance, offering consultation on innovative strategies.• Diligently managed client projects utilizing software tools such as Asana, Slack, and Google Drive. Conducted training sessions for clients on diverse platforms, including Shopify, Klaviyo, Mailchimp, and WordPress.• Planned and implemented monthly and quarterly partner meetups, encompassing event coordination, acquisition of sponsors and venues, budget oversight, invoice reconciliation, and the implementation of marketing strategies. Supervised the execution of events and facilitated post-event activities. Show less