Kyle Petersen

Experience

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  Mind Pearl ( Delta Airlines )

  Nov 2009 - Sept 2010

  Travel / Sales Representative

  Key Performance Areas and Responsibilities • Create reservations using Delta’s Customer Management System• Liaise with US-based clients• Provide travellers with accurate information regarding schedules, fares, flights, ticketing and special services• Assist travellers with frequent flyer account queries• Process changes on existing flights reservations• Offer and marketing of vendors on all applicable calls – American Express credit card, car hire and hotel accommodation• Provide excellent client service Show less

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  Woolworths Financial Services

  Sept 2010 - Apr 2015

  Existing Customer Management / Sales / Test Team

  Key Performance Areas and Responsibilities • Contacting existing Woolworths Financial Services clients telephonically and conducting courtesy calls• Informing customers of certain offers (in order to retain or increase spend)• Cross selling - insurance and other products • Negotiate/ apply for higher credit limits in order to retain customer • Generating and explaining pre-agreements with Credit Limit Increases (CLI)• Tracking of customer queries • Contacting NTU customers (Not Taken Up accounts)• Responsible for meeting target of 840 credit limit increases per month• Capturing and updating of client information on system• Providing excellent client service• Analytical thinking, problem solving, abilities to provide in-depth feedback• The ability to sell credit cards, In-store cards and personal loans to customers• Consistently over achieving targets set on a monthly basis. Show less

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  Groupon South Africa

  Jun 2015 - Dec 2016

  Senior Travel Account Executive ( Team Leader )

  Key Performance Areas and Responsibilities:• Always exceeding my KPI ( averaging 140%+ over the last 6 months )• Team leader of Groupon Travel platform• Top Groupie thrice this year ( Highest percentage over target in South Africa )• Worked on strategic campaigns ( Forever Resorts, Mango Airlines, International Travel )• Analytical thinking, problem solving, abilities to provide in-depth feedback• Manager client’s business portfolio• Access the business needs of partners• Ensure partner’s needs are met according to their business model• Create opportunities for our partners to enhance establishments• Negotiate good campaign structures which will benefit the customer and partner • Customer Acquisition tool / Marketing Affiliation • Present Groupon as the unique opportunity for businesses to acquire new customers.• Achieve revenue and profit targets through consultative sales. • Proactively seek out new opportunities whilst maintaining relationships with established clients to build and maintain a portfolio of preferred partners• Creatively identify new businesses and activities to be featured, expanding the range of offers for our subscribers. • Organize meetings with prospective businesses, negotiating attractive offers for our subscribers. Show less

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  Old Mutual South Africa

  Apr 2017 - Jun 2018

  Financial Advisor

  Key Performance Areas and ResponsibilitiesFull Financial Advice life mapping for clients.Liaising with existing and new clients’ portfolios.Identifying client’s financial needs and help them make informed decisions.Keep abreast of new technology and process being implemented within the business area.Quality management of all outputs, operational efficiencies must be maintained.Adapt and change to fit in with ever changing business operational requirements.Ensure compliance to process and procedure to minimize business risk.Identifying new creative means of achieving campaign goals within compliance regulations. Continuous personal development and authorized product accreditation on Old Mutual platform.Build and manage practices to ensure ongoing customer management and goals. Show less

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  Pargo

  Aug 2019 - now

  Pickup Point Growth Manager