Kelebogile Ramasodi

Experience

• 

  South African Police Service (SAPS)

  Jun 2015 - Dec 2016

  First line technical support

  Register assigned faults in the case register and ensure the case register is submitted for inspection Render in-service training and advisory services to users Distribution of new and replacement of IT equipment received and compile a distribution list. Writing daily and monthly report for Controlling Installation of Mainframe System. Use Cloud-based software(SaaS) to use and access SAPS applications/ data.Johannesburg [email protected] Organization: Position: Section Duties:SOUTH AFRICAN POLICE SERVICES IT TechnicianInformation Technology Support Attends to assigned first line and second line user support faults within the Division Perform installation, maintenance and upgrading of computer hardware as fault- finding identification Configure and troubleshoot computers desktops, laptops, scanners and printers. Job cards sent via emails, used email communication software Responsible for auditing ICT equipment and update the Division’s ICT database. Configure, installation and troubleshoot computer desktops, laptops, scanners and printers Provide first line support technical support and maintain WAN/LAN desktops for all users of the Division LAN and WAN networking Configuration and projector connec Show less

• 

  SITA SOC (Ltd)

  May 2017 - Aug 2017

  IT Service Desk Agent
• 

  African Resonance

  Aug 2017 - Apr 2022

  Technical Support Consultant

  Working with Point of sale terminals

• 

  Ramsy IT Solutions

  Dec 2018 - now

  Founder

  Offer Technical support and networking services

• 

  Alteram Solutions

  Oct 2022 - now

  Field Support Engineer

  Attends to assigned first line and second line user support faults within the west rand for SASSA  Reloading of operating systems (windows XP, 7,8 and 10) Render in-service training and advisory services to users Make sure IT equipment is ITC compliant with the ITC policy list. Assist users that logged calls within required SLA Installation of Mainframe System. Use Cloud-based software(SaaS) to use and access SASSA applications/ data. Configure and troubleshoot computers Show less