Alexander Pilic

Experience

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  Landesbank Berlin

  Aug 1992 - Jan 1995

  Bank business management trainee

  · serve clients in everyday banking matters· provide consulting in investment and loan inquiries· assist in marketing campaigns· process payments applying general accounting principles

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  Auswärtiges Amt

  Mar 2002 - Jun 2002

  Intern with German embassy in San Jose, Costa Rica

  · create and edit official reports· consult locals and German citizen in consular matters· attending conferences and high-level reunions as a representative of the diplomatic corps, reporting to the ambassador

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  Alexander Pilic

  Jul 2002 - Apr 2006

  Independent tourism professional

  · provide transportation and transfer services throughout Germany· explain sights and give background information on history of Berlin and Germany· operation of customized tours and itineraries for international clients

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  Jonview Canada Inc.

  May 2006 - Apr 2008

  Inventory and Group Travel Coordinator, Tourist guide, Team-support Accounting

  • schedule and book group trips to Canada with a focus on the German market• administer relations with overseas tour-operators, suppliers and tour-directors• process last-minute bookings and amendments for groups and individuals • process payments to and from suppliers and follow-up with overdue payments• cross-reference expense-reports, invoices and account statements• provide tourists with transfers and consultation as Jonview representative • prepare and handle deliveries of travel documents in the Greater Toronto Area Show less

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  CISS - Canadian International Student Services

  May 2008 - May 2009

  Sales Coordinator

  • sales of language-instruction services to foreign and domestic students• maintain and acquire business-relations with individual clients and retailing agents• arrange sales-visits and familiarization-trips in Canada for foreign business-partners• analysis, research and presentation of sales-related data

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  Jonview Canada Inc.

  Dec 2009 - May 2011

  Customer Service & Reservations Coordinator

  Provide multilingual advice, help and support to travellers, clients and suppliers using all means of modern office-communication.Thoroughly understand operational and administrative processes of the company and their business-partners in order to identify problems and provide fast and efficient solutions.Maintain and develop an internal logging structure to keep track of past and current issues and to strengthen the customer care capabilities of the company.Build a reliable network with partners inside and outside the company to ensure excellent communication in order to constantly improve relations with consumers, clients and all other business-partners.Provide outstanding services under the quality standards of the Travel Industry Council of Ontario. Show less

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  Canadian Tours International

  Mar 2011 - Jul 2013

  Project Manager

  Logistics & Operation: - Create trip and event itineraries and operate group and FIT travel-arrangements- Lead project teams to deliver product according to clients' expectations- Manage freelance and supplier staff and coordinate transport logisticsSales & Procurement: - Generate sales by providing proposals and quotations to an international client-base- Negotiate rates and contracts with suppliers, attend trade showsFinancial:- Develop project costing plans and secure project income- Review and process domestic and international payments Show less

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  Bezirksamt Tempelhof-Schöneberg von Berlin

  Aug 2013 - Nov 2013

  Assistant Elections Office

  -Processing of mail-voting applications and general correspondence-Preparation and set-up of official documents and materials according to election-law regulations-Review and compilation of election results -Support of voters in polling station

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  British Council

  Nov 2013 - now

  Facilities - Manage office operations, public events and staff accommodation, act as Health & Safety officer, contribute to and implement crisis and business continuity plansContracts - Management and (re)negotiations Procurement - Ensure corporate compliance, implement policies, manage financial processes, manage office running cost budget, fixed assets and inventory Information management - implement policies and laws for records and storage, liaise data protection effortsIT - Manage hardware inventory, office connectivity, helpdesk management Show less

  • Procurement & Facilities Manager

    Jul 2020 - now

  • Project Coordinator Facilities & Operations

    Nov 2015 - Jul 2020

  • Facilities & Events Coordinator

    Nov 2013 - Oct 2015