Nabin Thapa

Experience

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  Honeycube Australia

  Aug 2018 - Dec 2020

  Customer Service Representative

  Helping customers find products, providing information, and offering recommendations.Answering questions about products, prices, and store policies.Processing purchases, handling payments, and providing receipts.Ensuring products are well-organized, restocking shelves, and rotating merchandise.Keeping the store clean and organized, including cleaning spills and sanitizing Properly bagging items for customers and assisting with carrying bags to their Handling customer returns, exchanges, and refunds according to store policies.Informing customers about ongoing promotions, discounts, and special offers.Assisting in inventory management, which may involve checking stock levels and reporting shortages.Resolving customer issues or escalating them to a supervisor if necessary.Following health and safety guidelines to ensure a safe shopping Offering a friendly, helpful, and positive shopping experience for customers. Show less

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  AUSNEP IT

  May 2021 - Aug 2021

  Information Technology Help Desk Support

  helping end users with technical problems, identifying hardware and software faults, and offering fixes.logging, tracking, and prioritising support requests using ticketing systems to ensure prompt resolution. setting up and configuring software, hardware, and computer systems.helping to identify and fix network connectivity problems. assisting with the installation and maintenance of security measures, such as firewalls, antivirus software, and access controls.

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  Macquarie Group

  May 2022 - Nov 2023

  IT Support Engineer

  Supporting desktop infrastructure and services including Hardware, OS, software.Maintenance of physical infrastructure including Desktop, telephony, printers, and video conferencing equipment.Imaging and re-imaging PCs,Laptops and Desktops.Basic configuration, inventory, and asset management, break fix, field servicesBuild and strengthen working relationships with relevant network escalation groups to assist in effective resolution of customer faults.Troubleshooting devices for customers face to face, remote in a timely manner.Working as an On boarding team (In-office and remote), CCT/ Live chat.Working with customers/employees to identify problems and advising on the solution.Collaborating with other teams and escalating unresolved issues to the next level of support.Logging the devices for incidents and service requests in real time. Show less

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  Nuveen, a TIAA company

  Nov 2023 - now

  Desktop Engineer

  Proactively Keeping Customers informed, via telephone and/or email, on incident or request status and progress.Updating incidents and managing them through system, within SLA (Service Level Agreements)Creating and Escalating IT Services tickets to the relevant teams as and when necessary, via Service Now.Adhering to Major Incident Management Procedures.Adapting and keeping up to date with processes and procedures.Proactively maintain and develop customer and technical knowledge.Identifying and escalate potential service issues and creating opportunities for improvement.Onboarding new starters and help them to feel welcome, by sharing knowledge and experience.Working the Nuveen Global's different platforms such as Citrix director, Blackberry, Okta, Mimecast, third light and box.Working on different project Such as SharePoint migration, replacing Cisco table phone with Zoom phone, Installing and testing new Poly Units in Meeting and conference rooms.Installing the new switch, patching network cables and testing of the network ports.Assisting office expansion project, installing new cisco access point, replacing old hardware such as thin client, monitor, keyboard, mouse webcam, headset.Imaging new thin clients, laptops and co-ordinate with office manager for disposing the EOL hardware. Show less