Charnelle Brown

Experience

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  Open Technology System Limited

  Sept 2010 - Jul 2013

  Sales Representative/Administrative Assistant/Database Administrator

  Handled all calls into the organization from existing and prospective clients, provided quotations on services requested and or merchandise and transferred calls were necessary to servicing technicians. Maintained supplies inventory by checking stock to determine levels, anticipated needed amounts, requested quotations, placed and expedited orders and verified receipt of same. Performed accounting entries, generated monthly reports to accompany invoices sent and pursued payments from clients with credit terms as well as ensured proper record keeping of computers. On the job training for teachers on inputting data into a designed software called Gradebook Reporting Database, whilst I managed the database using MYSQL and phpMyAdmin. Show less

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  Printers & More LTD

  Mar 2014 - Apr 2015

  Sales Administrative Assistant

  Handled all calls into the organization from existing and prospective clients, provided quotations on services requested and or merchandise and transferred calls were necessary to servicing technicians. Maintained supplies inventory by checking stock to determine levels, anticipated needed amounts, requested quotations, placed and expedited orders and verified receipt of same. Performed accounting entries, generated monthly reports to accompany invoices sent and pursued payments from clients with credit terms. Ensure proper record keeping of printers for servicing and that have been serviced for pick-ups or drop-offs; provided technicians with service parts and report books.Accomplishment:One of my highlights at this company and for which my Manager had high praises for, was bringing on board one of our major clients who had only utilized our services and we wanted them to allow us to become their supplier of merchandise. In the past, this could not have been achieved and my boss gave me a month to win them over and I did it in two (2) weeks. I offered our services once more, indicated that we could provide what they needed and more conveniently, ascertained a number of goods they would require, provided discounts so as to be competitive and organized a schedule so as to follow up on quotes that were sent out to them. Show less

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  Xerox

  Aug 2015 - Jan 2017

  Attracting potential clients by ascertaining their interests, responding to questions and making suggestions in relation to products and services offered to suit their needs. Resolving customer issues about products and services by clarifying the complaint, determining its cause, developing the best course of action to take and expediting corrective measures or adjustment should this be required; follow-up to ensure issue(s) are fully resolved. Utilizing the organization’s internal CRM to obtain information in regards to orders, errors, account questions, billing, cancellations, promotions, troubleshooting and other queries.Below are some comments made in regards to my performance:“This is the main reason why I shop at Amazon because of the exceptional customer service that is offered; thank you Charnelle.”“Charnelle knows what she’s doing, she’s patient, personable, and such an amazing customer service agent; she’s a keeper!”“Charnelle was so patient with me, she guided me step by step in creating an account and assisted me in placing my order; she’s amazing.” Show less

  • Quality Analyst

    Apr 2016 - Jan 2017

  • Customer Service Associate

    Aug 2015 - Jan 2017
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  Poly Foods Ltd

  May 2017 - Nov 2017

  • Sales Coordinator

    Sept 2017 - Nov 2017

  • Receptionist

    Jul 2017 - Nov 2017

  • Hardware Engineer

    May 2017 - Nov 2017

  • Administrative Assistant

    May 2017 - Nov 2017
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  Self-Employed

  Oct 2017 - now

  Creative Graphic Designer

  Create business cards, flyers, invitations, banners etc.

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  Printers and More Ltd

  Jan 2018 - Mar 2020

  Supplies Sales Executive
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  Made by Molli

  Apr 2020 - Sept 2023

  Creative Director

  Conceptualize visual direction for marketing campaigns, and the overall layout and production design for advertisements, brochures, magazines

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  Jamaica AIDS Support for Life

  Feb 2022 - Sept 2022

  Content Developer

  Creating a wide range of engaging graphics and materials for both print and digital platforms.