Emanuele Rezza

Experience

• 

  Glh Hotels

  Mar 2016 - May 2017

  Receptionist & Guest Relations

  Reception, Guest Relations

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  The Tower Hotel London

  May 2017 - Jan 2018

  Meeting and Event Sales Executive
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  Home House

  Mar 2018 - Nov 2024

  -Deputise in the absence of the Front of House Manager and reporting directly to Directors.-Act as Duty Manager in the House.-Ensure a high level of communication within the team and other departments.-Have complete knowledge of facilities, room rates, Promotions, and hours of operation across both Home House Collection Clubs.-Ensure SOPs are followed consistently, making sure that all team members are provided with full effective training to maintain a high level of customer service provided to members and guests.-Responsible for room management tasks including rate configurations, creating bedroom special promotions and increase sales.-Managing corporate members’ contracts, group bookings and making sure they’re up to date.-Assist the Front of House Manager with the management of people systems (Fourth, Harri) and ensure team rota.-Assist the Front of House Manager with financial reporting, including bedroom revenue management,month-end reports, rate yielding, forecasting and commission reports.-Optimising sales opportunities via external booking platform (Booking.com; Tablet Hotels; Hotel Rez)-Manage daily accounting, AR, PM rooms, cash float, refunds, following up on No-shows and cancellation charges.-Liaising with suppliers and raising POs.-Assist with the recruitment and selection of team members.-Assist the Front of House Manager with the development of the team and hold appraisals on Open Blend at least once per quarter.-Liaise with the HR for any employee issues in compliance with Company policies and employment legislation.Additional Contribution:-Co-project managing a software upgrade from Opera 5 to Cloud.-Designated Opera Champion for the club, first point of contact internally and with external stakeholders.-Creating detailed Opera SOPs for Home House Collection Clubs.-Covering Reservations Manager during their absence.-Organise and manage all the restaurants reservations for the big club’s events(Halloween, NYE, Summer, Christmas) Show less

  • Senior Assistant Front of House Manager

    Aug 2022 - Nov 2024

  • Assistant Front of House Manager

    Nov 2021 - Aug 2022

  • Front of House Supervisor

    Feb 2020 - Nov 2021

  • Reservations Manager (Maternity Cover)

    Apr 2019 - Feb 2020

  • Front of House Team Member

    Mar 2018 - Apr 2019
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  Home Grown Club

  Nov 2024 - now

  Front of House Manager

  Head of Department