David Torres

David Torres

Customer Experience Manager

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location of David TorresMenifee, California, United States

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  • Timeline

  • About me

    Talent Acquisition Manager at CarMax

  • Education

    • University of California, Riverside

      2005 - 2010
      Bachelor of Business Administration (B.B.A.) Business, Management, Marketing, and Related Support Services
  • Experience

    • Gap Inc.

      Feb 2006 - Mar 2011
      Customer Experience Manager

      • Developed innovative strategies to acquire new credit card customers• Monitored and tracked sale trends on an hourly basis• Instrumental in consolidating the operations of Santa Anita Gap and Gap Kids stores • Ran a team that gave back to the community while building brand awareness and customer loyalty• Merchandised store with an outlook towards maximizing sales • Develop hiring plans to meet specific staffing needs• Developed professional communication skills and refined time management practices Show less

    • Target

      Mar 2011 - Mar 2016
      Executive Team Lead

      • Responsible for creating a positive experience for customers and employees• Tracked key performance indicators ensuring optimal store performance• Implemented inventory management practices helped plan store layout• Aided in determining appropriate merchandise pricing levels• Participated in individual unit financial forecasting utilizing historical sales trends as a reference point• Trained and continually motivated sales associates to meet management expectations and helped team leads aquire LOD skills • Developed and executed several promotional events designed to offset the economic downturn• Networked with local businesses to establish partnerships intended to reach new consumers• Attended district-wide workshops and trained staff on implementation of new strategies• Responsible for managing store payroll• Served on the districts Digital and Guest Team Show less

    • Freelance Business Analyst

      Mar 2013 - Jan 2015
      Jr. Business Analyst

      •Working directly with Project Manager, Senior Business Analyst and customers to gather and document requirements for the implementation of marketing websites•Worked on business requirement documents, business process diagrams and test cases•Responsible for planning and preparing business requirement gathering meetings

    • CarMax

      Mar 2016 - now
      • Manager, Talent Aqcuisitions

        Dec 2021 - now
      • Line Production Manager

        Mar 2016 - Dec 2021
  • Licenses & Certifications

    • Certified Business Analysis Professional

      San Diego State University
      Mar 2013
    • Adaptability & Resilience

      McKinsey & Company
      May 2023
      View certificate certificate
    • Business Strategy

      McKinsey & Company
      Aug 2023
      View certificate certificate
    • Management Accelerator part of Hispanic & Latino Leadership Academy

      McKinsey & Company
      Aug 2023
      View certificate certificate
    • Problem Solving

      McKinsey & Company
      Jul 2023
      View certificate certificate