
David Torres
Customer Experience Manager

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About me
Talent Acquisition Manager at CarMax
Education

University of California, Riverside
2005 - 2010Bachelor of Business Administration (B.B.A.) Business, Management, Marketing, and Related Support Services
Experience

Gap Inc.
Feb 2006 - Mar 2011Customer Experience Manager• Developed innovative strategies to acquire new credit card customers• Monitored and tracked sale trends on an hourly basis• Instrumental in consolidating the operations of Santa Anita Gap and Gap Kids stores • Ran a team that gave back to the community while building brand awareness and customer loyalty• Merchandised store with an outlook towards maximizing sales • Develop hiring plans to meet specific staffing needs• Developed professional communication skills and refined time management practices Show less

Target
Mar 2011 - Mar 2016Executive Team Lead• Responsible for creating a positive experience for customers and employees• Tracked key performance indicators ensuring optimal store performance• Implemented inventory management practices helped plan store layout• Aided in determining appropriate merchandise pricing levels• Participated in individual unit financial forecasting utilizing historical sales trends as a reference point• Trained and continually motivated sales associates to meet management expectations and helped team leads aquire LOD skills • Developed and executed several promotional events designed to offset the economic downturn• Networked with local businesses to establish partnerships intended to reach new consumers• Attended district-wide workshops and trained staff on implementation of new strategies• Responsible for managing store payroll• Served on the districts Digital and Guest Team Show less

Freelance Business Analyst
Mar 2013 - Jan 2015Jr. Business Analyst•Working directly with Project Manager, Senior Business Analyst and customers to gather and document requirements for the implementation of marketing websites•Worked on business requirement documents, business process diagrams and test cases•Responsible for planning and preparing business requirement gathering meetings

CarMax
Mar 2016 - nowManager, Talent Aqcuisitions
Dec 2021 - nowLine Production Manager
Mar 2016 - Dec 2021
Licenses & Certifications

Certified Business Analysis Professional
San Diego State UniversityMar 2013- View certificate

Adaptability & Resilience
McKinsey & CompanyMay 2023 - View certificate

Business Strategy
McKinsey & CompanyAug 2023 - View certificate

Management Accelerator part of Hispanic & Latino Leadership Academy
McKinsey & CompanyAug 2023 - View certificate

Problem Solving
McKinsey & CompanyJul 2023
Languages
- spSpanish
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