Benjamin Bridwell

Experience

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  Oscar's Frozen Custard

  Apr 2008 - Oct 2010

  Shift Manager
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  P.F. Chang's

  Oct 2010 - Oct 2014

  Server and Employee Trainer
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  University of Wisconsin-Milwaukee

  Oct 2014 - Sept 2022

  As a Desktop Support Coordinator, I implement training documentation to ensure teams are completing tasks properly and on time. I oversee project deployments, software changeovers, enterprise policies and updates, and tech support. To resolve technical issues, I devise solutions. I manage long-term and short-term projects through to completion. ➥ Assumed the role of liaison helping make decisions on individuals and assessing departmental needs and requirements.➥ Improved student hiring and training strategies by creating new teams.➥ Assisted in merging IT departments into a single entity (CTS).➥ Migrated network operations, client IT support, standard software, and policy management. Show less In this role, I organized tasks into projects ensuring on time completion. I oversaw university projects by working with multiple departments to identify technical and end-user needs, determine costs, and map out the new system implementation. I managed meetings designed to guide projects through to timely and accurate completion.➥ Maintained functionality by troubleshooting issues with IT software across the system.➥ Improved performance and grew skillsets by reviewing completed work tickets and producing training resources for students.➥ Transitioned the school from a student affairs IT to a consolidated IT division serving the entire campus; researched current student roles, what jobs need to be completed, and what departments were willing to pay students. Mapped out findings and what the new system needed to look like for the most efficient and cost-effective performance. Show less Throughout my time as a Help Desk Student Supervisor, I assigned tickets to student technicians for completion and served as a resource for technicians working on tickets. I monitored student performance, training, and professional development for five individuals. Using Cherwell, I was able to delegate and solve customer requests.➥ Ensured students handled 50-200 tickets daily properly while adhering to quality standards when repairing computers and other non-university owned devices, including phones and printers.➥ Closed gaps in service while working to minimize the number of outstanding tickets and provide exceptional customer service. Show less

  • CTS IT Desktop Support Coordinator

    Jun 2019 - Sept 2022

  • Student Training and Development Lead

    Jan 2019 - Jun 2019

  • Junior Project Manager, Student Affairs IT / Campus Technology Services

    Oct 2016 - Jan 2019

  • Help Desk Student Supervisor

    Oct 2014 - Sept 2016
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  U.S. Bank

  Sept 2022 - now

  Business Analyst