Atul Dubey

Experience

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  Tech Mahindra

  Oct 2017 - May 2019

  Sr. IT Network Engineer

  • Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.• Serve as liaison between customer support team, management, and customer to improve customer service and business productivity.• Analyze customer complaints and provide appropriate corrective actions.• Assist directly or route customers to the appropriate personnel for assistance.• Ensure customer satisfaction by meeting customer needs in courteous and timely manner.• Track, follow-up and resolve customer’s outstanding issues in a timely fashion.• Develop customer service programs to provide outstanding service.• Prepare documentation and reports on routine customer correspondence for future reference purpose.• Assist in training peers on improving customer support service.• Develop and maintain in-depth product knowledge.• Conduct customer surveys about the company’s service to obtain feedback.• Communicate customer feedback to technical and marketing teams to develop processes for better serving customers. Show less

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  HDFC Bank

  Jun 2019 - May 2021

  Sr. Collection Management Officer

  • Monitor accounts daily.• Identify outstanding account receivables.• Investigate historical data for debts and bills.• Take actions in order to encourage timely Payment.• Process payments and refunds.• Resolve billing issues.• Resolve customer credit issues.• Contact clients and discuss the overdue payments.• Update account status records.• Prepare and present reports on collection activities and progress.

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  Agama Solutions Inc

  May 2021 - now

  Technical Recruiter

  • Responsible for handling IT requirements from US based clients.• Responsible for full cycle recruiting interview, offer, negotiation and closed candidates for assigned requisitions.• Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.• Well versed about US Terms like W2, C2C, 1099, US Visas, etc.• Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.• Responsible for Coordinating fulfilment of other formalities such as background check, drug test etc leading to joining post placement.• Responsible for achieving a good conversion ratio of submittals into interview and placement.• Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.• Must be having capability to work with a team or individually. Should be capable to handle a team as well.• Be a part of the team with Accelerated Hire Motto.• Maintain close contact with candidates/Vendors/ recruiters/offshore team. Show less