Saloni Madaan

Experience

• 

  Blinkit

  Jun 2015 - Jul 2016

  Customer Relationship Specialist
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  Swiggy Dineout

  Jul 2016 - May 2024

  Working towards improving the overall data quality, and set up a catalog-rich platform for an engaging In-App/ Web experience.• Key Responsibilities: 1) Business planning and content roadmap.2) Process restructuring (central + regional).3) Standardisation across multiple categories (homepage, product display/ landing/ listing pages).4) Identifying + fixing bottlenecks impacting UX and decision making while shopping with us.5) Strategic initiatives and product overhaul (B2C).Skills: Market Research · Team Management · Senior Stakeholder Management · E-Commerce · Problem Solving · Continuous Improvement · Product Management · Food Tech · Content Management · Content Strategy · Team Mentoring · Leadership · Catalog Management Show less Responsible for:1. Content Curation - Managing a team responsible for curating information and creating Restaurant Detail Pages on the App.2. Content Moderation - Responsible for Validating and Refreshing content for all Restaurant Detail Pages as and when needed.3. Content Support for Clients - Managing a quick resolution team for changes in Content on Client pages depending on their changing business strategies and decisions.4. Training and Development: Responsible for creating and enforcing User and Business Centric guidelines for App Content. Show less Responsible for: 1. Workflow Management- Processing of content collected via Primary and Secondary Sources with the help of Field Team Executives, Sales Executives and directly from clients.2. Quality Management – Ensuring quality check along with complete accountability of task.3. Training and Development - Training new joiners on existing process/s.4. Cross-Functional Tasks -Taking key projects to enrich information for identified sets of data based on different metrics.5. Testing and Bug Identification - Manually testing new and existing backend and frontend interfaces. Identification of bugs followed by fixation within the turnaround time.6. Inter-Team Co-ordination - Work in coordination with the Sales, Product and the Marketing Teams for Sales and Marketing Campaigns.7. Enrich User Experience - Work in coordination with several teams and at the individual level to enhance the over all user experience on all platforms.Position and Rewards:1. Awarded the "Kaizen" award for Continuous contribution in the improvement of various processes.2. Active participant in “Times Food and Nightlife Awards 2017”.3. Handled deals and offers for the GIRF project. Show less

  • Assistant Manager - Catalog Ops

    Apr 2023 - May 2024

  • Team Leader - Catalog Ops

    Jul 2022 - Nov 2023

  • Team Leader - Catalog

    Sept 2021 - Jul 2022

  • Data Quality Analyst

    Jul 2016 - Aug 2021
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  Repill

  Jul 2024 - now

  Product Manager