
Timeline
Skills
Salesforce.comCustomer supportTeam buildingMicrosoft excelChange managementMicrosoft officeCustomer serviceHealthcareMedical recordsHealthcare managementEmrHipaaEhrHealthcare information technologyMedical transcriptionProcess improvementTeam managementHospitalsAbout me
William (Pete) Lynch. Director of IT and eClinicalWorks at GroupOne Healthsource ... Medical Coding Liaison at GroupOne Healthsource/Pradot Industries...
Education

National institute of management
2009 - 2012Graduate diploma business administration a
Experience

Heartland kg
Jul 2001 - Oct 2003Worked as medical transcriptionistTranscribed medical dictation to provide a permanent record of patient care.Accurately transcribed the patient-identifying information such as name and medical record or social security number.Transcribed accurately, utilizing correct punctuation, grammar and spelling, and edited for inconsistencies.Maintained references for medical procedures and terminology.Kept a transcription log.Sorted, copied, prepared, assembled, and filed records and charts.Performed quality assurance check. Show less

Art technologies and software
Dec 2003 - May 2004Medical transcriptionistTranscribed medical dictation to provide a permanent record of patient care.Accurately transcribed the patient-identifying information such as name and medical record or social security number.Transcribed accurately, utilizing correct punctuation, grammar and spelling, and edited for inconsistencies.Maintained references for medical procedures and terminology.Sorted, copied, prepared, assembled, and filed records and charts.Performed quality assurance check.

Hosted system solution
Jun 2004 - Sept 2005Medical transcriptionistTranscribed medical dictation to provide a permanent record of patient care.Accurately transcribed the patient-identifying information such as name and medical record or social security number.Transcribed accurately, utilizing correct punctuation, grammar and spelling, and edited for inconsistencies.Maintained references for medical procedures and terminology.Sorted, copied, prepared, assembled, and filed records and charts.Performed quality assurance check.

Pradot technologies
Oct 2005 - Jan 2019Transcription Customer support 24 x 7.eClinicalworks (EMR software) Helpdesk support.eClinicalworks (EMR software) pre-sales and post-Demo sales. Forwarding Initial mails to customers and then call to further discuss on our product and fix a time for a Demo with my Sales Consultant. After the Demo is completed, I sent out another set of mails to the customers and later updating all sales related activities in Saleforce (CRM) . Leads will be closed by a Sales ConsultantTranscription Demo and Sales. Forwarding Initial mails to customers and then call to further discuss on our service, rate and request for test dictations. Once the test dictations are evaluated by the customers we request for a day and time to go over for a inbuilt Software Demo session for the customer to use at their end. Once the Demo is completed we send out the contract form and start providing service. Working in Salesforce (CRM) to update sales activities for EMR Software, Transcription, Billing, and Coding Service.Created a lot of Formstack Forms and integrated with Google Spreadsheet for the team. Show less Transcribed medical dictation to provide a permanent record of patient care.Accurately transcribed the patient-identifying information such as name and medical record or social security number.Transcribed accurately, utilizing correct punctuation, grammar and spelling, and edited for inconsistencies.Maintained references for medical procedures and terminology.Kept a transcription log.Sorted, copied, prepared, assembled, and filed records and charts.Performed quality assurance check.Worked as Medical Transcriptionist for Hosted System Solution, Coimbatore Show less
Lead Associate - Customer Support
Apr 2007 - Jan 2019Worked as Medical Transcriptionist
Oct 2005 - Apr 2007

Revele
Jan 2019 - Jun 2023Sales assistantWorked as Sales Assistant for Revele (formerly Pradot Technologies) (Jan 8, 2019 – June 30, 2023) Creating leads in Salesforce Enrolling sequence emails for all the leads in HubSpot Scheduling discovery call for Sales Consultant Following up with leads if no response Convert leads to opportunity stage in SF Emailing Marketing Contents Scheduling Webinars
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Daishinku (deutschland) gmbh
Sept 2023 - nowSales coordinatorInput of Customer Purchase Orders & Internal Purchase OrdersRelease of PO confirmations within the turn around timeCo-ordination of factory shipping schedules & facilitating timely delivery to customersCustomer Forecast inputBalancing Internal PO Vs Customer demandHelping in the registration of Part Numbers (P/Ns) and prices to Internal Sales SystemDelivery of samples to customers
Licenses & Certifications
- View certificate

Hipaa business associate
Live complianceMar 2019 - View certificate

Hipaa ba privacy and security workforce training
Live complianceMar 2023 - View certificate

Hipaa business associate required training
Live complianceMar 2021 - View certificate

Revele india email encryption and phi_v3
Live complianceJun 2022 - View certificate

Revele india email encryption and phi
Live complianceJun 2020 - View certificate

Hipaa business associate required training
Live complianceMar 2022 - View certificate

Inbound sales certified
Hubspot academyJun 2019 - View certificate

Hipaa business associate required training
Live complianceMar 2020 - View certificate

Inbound sales certification
Hubspot academyJul 2021
Honors & Awards
- Awarded to Johnny JoseOutstanding Performer for Q2 2024 KDS DAISHINKU (DEUTSCHLAND) GMBH Oct 2024
- Awarded to Johnny JoseBest Performer for Q2, 2013 - Oct 2013
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