Experience

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  Happy holidays sdn bhd

  May 2011 - Jul 2012

  Tour operator
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  G-inn hotel

  Sept 2012 - Jun 2016

  • Pre - Opening Team.• 50 Keys of Rooms• IFCA PMS & IDB PMS.• Reporting to General Manager.• Lead a team of 8 peoples including Receptionist, Reservation / Operator.• Assist Front General Manager prepare SOP, PNP & Checklist for the department.• Duties includes ensure daily operations running smooth, check-in / check-out, assign room, room check, handle complaint, check high balance report, ensure to maximize rooms sale and revenue, assist General Manager in preparing month end report & prepare monthly duty roster.• Other duties as assigned by the General Manager. Show less

  • Duty Manager

    Jun 2014 - Jun 2016

  • Front Desk

    Sept 2012 - Jun 2014
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  One pacific hotel sdn bhd

  Jul 2016 - now

  Assistant hotel manager

  • 90-104 units.• Brillant PMS IDB PMS.• Report directly to General Manager. In his / her absents reports direct to Company Director.• Handling 90 - 104 units’ owner enquiry, utilities bill, lease / tenancy agreement, quit rent, assessment, sending quarterly profit & loss statement and etc.• Front Office: Ensure daily operations running smooth, check-in / check-out, assign room, room check, handle complaint, ensure to maximize room’s sale and revenue and prepare monthly duty roster.• Inspect Guest Room, Public Area and Grounds for cleanliness and Appearance.• Housekeeping: Maid assignment, linen inventory, amenities inventory & etc.• Maintenance: Liaise with developer main contractor & installer on the defect.• Sales: Handling new owner who interested to join the scheme.• Other duties as assigned by the General Manager. Show less