Experience

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  Territorial subdivision of yerevan state committee of real estate cadastre

  Dec 2014 - Sept 2015

  Archieve's operator

  Acceptance of applicationsPaperwork and documentation

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  National archieves of armenia

  Sept 2015 - Sept 2021

  Scientific researcher

  Organizing and holding exhibitions and eventsTranslating documents

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  Future financial technologies

  Jul 2018 - Mar 2019

  Customer support specialist

  Managing incoming calls and customer service inquiriesGenerating sales leads that develop into new customersIdentifying and assessing customers' needs to achieve satisfaction

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  Goodsoft llc

  May 2020 - Sept 2022

  Senior manager customer support
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  Integral labs

  Dec 2021 - now

  • Project Manager

    Mar 2022 - now

  • Support Team Lead

    Dec 2021 - now
• 

  Impactedge, inc.

  Jun 2024 - now

  Project manager/scrum master

  As a Project Manager and Scrum Master at ImpactEdge, Inc., I lead a dedicated team working on the project, ensuring streamlined delivery and alignment with business objectives. My role involves managing Agile workflows, facilitating Scrum ceremonies, and ensuring effective collaboration between developers, QA, and stakeholders. I oversee project planning, execution, and delivery while focusing on continuous improvement and alignment with business goals.Key Responsibilities:Managing the project lifecycle, from planning to delivery, for the project.Facilitating Agile practices, including sprint planning, daily stand-ups, and retrospectives.Ensuring clear communication and task prioritization within the team.Monitoring progress and addressing risks to meet project goals and deadlines.Driving continuous improvement to enhance team efficiency and project outcomes. Show less