Experience

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  Mandarin oriental hotel group

  Sept 2014 - Nov 2014

  Food and beverage attendant
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  Malay heritage centre

  May 2016 - Aug 2016

  Project researcher

  Developing a destination management strategic plan for the Malay Heritage Centre in Singapore to become a more sustainable destination with focus on visitor's interpretation and mindfulness.

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  New world saigon hotel

  Jan 2017 - Oct 2017

  -Ensure all staff's files and documents are updated and maintained in system-Prepare interview schedule with candidates-Support for internal activity ideas and decoration-Making Annual Leave, Manning reports-Preparing new or renewal contracts for staffs-Translating internal training documents-Making internal announcement -Handling customer's requests on phones or emails-Consulting and pursuading customers to upsell for high categories room type to bring more revenue-Making booking confirmation, booking amendment and booking cancellation

  • Human Resources Officer

    Jun 2017 - Oct 2017

  • Reservation Trainee

    Jan 2017 - Jun 2017
• 

  Pullman hotels & resorts

  Oct 2017 - Sept 2018

  Sales coordinator - meetings & conferences

  -Handling Customer's requests (Meetings & Conferences) in regards to event proposals and event setup details.-Making Banquet Event Order to transfer guest's requirements to internal related departments in order to ensure delivered service meets guest's satisfaction.-Dealing and negotiating to materialize business potential leads.-Maintaining relationship with current loyal accounts.-Hunting new potential accounts.***Award: Nomination for Outstanding Performance of May 2018 Show less

• 

  Hotelbeds

  Sept 2018 - Jun 2021

  -Build and maintain relationship with supply partners to maximize mutual production on long haul and short haul.-Negotiate for B2C & B2B contract conditions to be competitive on online & offline markets.-Select, pitch and contract supply partners for Strategic Partnership Program & Preferred Partnership Program to gain sustainable operating margin growth.-Yearly KPIs: operating margin growth, product pricing competitiveness score, marketing income, strategic and preferred partnership agreements.-Markets in-charge: Central & North Vietnam (Top & Core Suppliers)***Achievements:-Increased net room nights and net operating margin of North Vietnam by +100% and +30% respectively in 2019 YoY.-Helped one supply partner in VN ranked 17th in Asia Pacific in terms of net room nights production in August 2020 by qualitative consultation of pricing structure and products registration.-Pricing competitiveness of Central & North Vietnam hit 70% beat vs competitors in 2021.-Led North Vietnam to become top 1 producing area for country in 2021. Show less

  • Contract Manager

    Jun 2020 - Jun 2021

  • Market Manager

    Jan 2020 - Jun 2020

  • Yield Manager

    Sept 2018 - Dec 2019
• 

  Agoda

  Jun 2021 - now

  Develop Agoda Beds Network in Vietnam, a new product of Booking Holdings, with focus on wholesale & B2B distribution.-Account acquisition to develop Agoda B2B sourcing portfolio.-Maintain portfolio pricing score by negotiating for exclusive commercial conditions. -Drive net room nights output by putting priorities of multiple projects and product pitch.-Coordinate with Central Office and provide constructive feedbacks to improve product features, benefits and outcomes.***Achievement:-Top 03 acquisition globally in Q3/21. Show less

  • Lead of Partner Development

    Oct 2024 - now

  • Senior Business Development Manager cum Acting Lead

    Oct 2022 - Sept 2024

  • Business Development Manager

    Jun 2021 - Oct 2022