Experience

• 

  Hewlett packard

  May 1999 - May 2003

  Vendor reconciliation specialist iii

  Single point of contact for an excess of 100 external supply chain vendors for all issues concerning shipments, holds, accounts payable, purchase orders and merchandise discrepancies. Prioritized and effectively handled external vendor concerns and complaints to avoid downtime of lines and maintain good rapport for the company. Developed and facilitated receiving procedures for merchandise on consignment.Reduced vendor liability by over 1 million dollars resulting in unrealized budget increases. Created daily and monthly journal entries for accounts payable as well as balanced the ledger daily. Compiled and presented monthly reporting as well as requested and processed necessary vendor payments. Provided analysis of inventory, pricing and sales trends in a supply chain environment and coordinated with multiple warehouses and vendors to maintain service levels and keep account payments current. Provided global training during corporate acquisitions and downsizing, including company ownership change and relocation of accounting to overseas. Mentored and trained individuals and accounts payable teams to work to their full potential. Show less

• 

  Paypal

  Jun 2003 - now

  • Led a high-performing team managing Escheatment/Unclaimed Property processes, ensuring timely submission of files and funds to jurisdictions, resulting in reduction in fines and penalties for PayPal Inc.• Ensured compliance with jurisdiction guidelines, successfully meeting or exceeding productivity and quality standards, which contributed to maintaining a 95% customer satisfaction rate.• Executed comprehensive research and problem identification, enhancing process efficiency and achieving a 15% increase in accurate escheatment file processing.• Participated in escheatment audits, maintaining accurate records and proofs of unclaimed fund notices, which supported a 100% audit completion rate with zero discrepancies.• Provided operational expertise and guidance on new PayPal products, leading to streamlined escheatment processes and a increase in process adoption across the organization.• Process Reengineering: Ability to analyze and redesign business processes to improve efficiency and effectiveness in escheatment operations.• Operational Risk Assessment: Skills in identifying, assessing, and mitigating operational risks associated with escheatment.• Project Management: Proficiency in managing escheatment projects, ensuring they are completed on time. • Relationship Management: Strong skills in managing relationships and collaborating with various stakeholders such as Product, Treasury, Legal Counsel, Policy, Jurisdictions, and Accounting. Show less • Understand impact various projects and products have on the financial application and associated requirements. Including cross systems such as ADMIN, SAP, BPM and PET• Point of contact for Incidents involving money movement impacting customers and the options to resolve while remaining inline with PayPal’s funds movement policies and other legal regulations. • Provide a bridge of understanding between different teams regarding PayPal systems and funds movement actions• Collaborate with the Incident teams with all stakeholders• Review and resolve production issues for business users.• Assist with the best practice processes in GEO to ensure timely processing of funds movements• Subject matter expert on all aspects of correction tool, including mapping, creation, reconciliation, and processes involving the use of correction tool. Show less • Review and resolve production defect issues for business users.• Bridge business users and the technology organizations. Lead collaborations and discussions among cross-functional teams for effective solution-building or issue-resolution.• Starting with business questions, leverage strong analytical skills, critical thinking capabilities, and in-depth understanding of our data to collaborate with business users and engineers, brainstorm and strategize the “right” solution, initiate and document the requirements and associated functional specifications.• Understand impact various projects and products have on the financial application and associated requirements. • Understand, manage and maintain product development, inbound interface impacts, outbound interface maintenance and development as well as transformations of source data into the Bank Analyzer and BW on HANA environments.• Define user stories for new product development and enhancement requests ensuring solutions to ensure end to end alignment• Support special projects and initiatives: special projects vary from strategic initiatives to day to day operations. Support needs will vary by project and will require strong analytical and problem solving skills, excellent written and verbal communication skills and the ability to multi-task and prioritize effectively.• Ability to prioritize deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly and manage multiple initiatives simultaneously to drive projects to completion and deliver quality materials under tight deadlines Show less Partnered with APS teams to create a Global money movement ticketing that exceeds 1 Billion dollars in funds movements. Monitor tool daily to approve required tickets, identify problems and report trends. Critical team member and point of contact working with the Customer Recovery in funds movement issues including facilitating correction tools exceed 1 million funds movements and over 5 million USD.Maintain and provide monthly, quarterly, and yearly reports showing the overall all correction tool usage for the company as well as for Global Exceptions Operations. Critical leader for the on-boarding process for wire support for Large Merchants. Including verifying customer identity and financials, evaluating risk /compliance concerns, confirming merchants meet required sales threshold for wire support and ensures all internal financial authority policies are followed. Funds movement subject matter expert for Global Exceptions Operations that include over 100 sperate banking, credit card and adhoc tasks and exceeds 14 billion in funds movements each year.Streamlined wire in/out process, which hundreds of millions of dollars flow through monthly and involve corporate funding, legal obligations and global customer base. Responsible for accuracy, reporting and completion of process.Prioritize requirements and provide messaging for cross-functional departments regarding system issues, new processes/procedures, potential loss and gains, updates, and feedback.Utilize Excel, SQL, Teradata and SAP to provide critical information to stakeholders during product initiatives as well as on a day to day basis for scheduling, problem solving and task work. Responsible for communication between Global Exceptions Operations and Price Waterhouse Cooper external audit teams showing controls, systems, and processes to meet audit requirements. Analyzed and provided results from audit to necessary stakeholders to determine initiatives needed to meet future audits. Show less

  • Global Exceptions Escheatment Leader

    Apr 2024 - now

  • Global Exception Operations Incident Leader

    Jul 2022 - now

  • Sr Business Analyst-Recon

    Mar 2021 - Jan 2023

  • Funds Movement Leader, Global Funds Leader

    Jun 2003 - Mar 2021