Experience

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  Sprint

  Jan 1999 - Jan 2003

  Managed a team of 14 Network Planners who were responsible for the Outside Plant, Transport Facilities, Switching and Interoffice Network for the Southern part of Florida. The team was located in the Apopka General Office Building and in Fort Myers. ▪ Responsible for a $60 million capital budget.▪ Partnered with the General Managers for the 4 districts in the South. Created network plans that improved overall service measurements.▪ Implemented Service Improvement Projects for both the Naples and Cape Coral area. Both projects won Sprint Excellence Awards. Show less Managed a team of 35 employees and 15 contractors. This team was responsible for provisioning all special services for Florida.▪ Responsible for approximately $10 million capital and $3.1 million expense.▪ Leading the transition of the loop assignment function to CSO. This involves 15 FTE transitioning, which has required significant process changes within ASP and CSO.▪ Changed team structure to senior leads over engineer IIs. This coupled with a productivity tool utilizing statistics has improved team performance.▪ Doubled LAM performance and increased RID performance from 96% to over 98%. Show less

  • Regional Network Planning Manager

    Jan 2000 - Jan 2003

  • Access Service Provisioning Manager

    Jan 1999 - Jan 2000
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  Embarq

  Jan 2003 - Jan 2006

  Managed the ECC/CT Settlement process, CLEC Action Review Board and CLEC Sales training and process improvements.▪ Negotiated settlements with Carriers to eliminate the $22 million ECC/CT dispute. Streamlined the settlement process and working with legal created settlement agreements for each Carrier ▪ Led the interdepartmental CLEC Action Review Board discussions concerning CLECs who were in the Accounts Receivable treatment process. If necessary, these CLECs were decommissioned through this process.▪ Created the first CLEC Sales team training session and facilitated process improvements for the CLEC Sales M&Ps. Show less

  • Chief of Staff - Carrier Sales

    Jan 2004 - Jan 2006

  • General Manager - Carrier Sales

    Jan 2003 - Jan 2004
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  Centurylink

  Jan 2006 - Jun 2022

  Manager - revenue assurance

  Directed the identification and realization of revenue recovery within the Wholesale organization.▪ Created the Revenue Recovery Program in 2006 and recovered $150.1 Million Net under billing since inception. This exceeded targets each year. ▪ Led and participated in interdepartmental discussions detailing product processes from end to end.▪ Facilitated interdepartmental discussions to recover dollars and eliminate revenue leakage.

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  Lumen technologies

  Sept 2021 - now

  Director financial intelligence