Experience

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  Nebraska families collaborative

  Aug 2011 - Jun 2013

  Hr specialist

  • Maintain the record keeping and data collection functions required for compliance with federal and state employment laws, COA, state employment laws, EEO/AA, and the Americans with Disabilities Act. • Assist with the coordination, collection and quality checking of onboarding and recurring records processing agency wide.• Verify employment information for employers.• Interview, screen, and recruit job applicants to fill entry level positions.• Review applications and interview applicants to match experience with specific job related requirements. • Coordinate new hire intake paperwork Ensures I-9 forms are accurately filled out and E-Verify compliance with Homeland Security. • Initiate and monitor results of background checks. • Follow the requirements under the Fair Credit Reporting Act. • Ensure personnel files are accurately maintained. • Maintain Human Resources Information System records. Show less

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  Yahoo!

  Jun 2013 - Nov 2014

  Billing support/customer care specialist

  • Provide world-class service to all Yahoo! Customers in a customer centric environment• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools• Assisting customers with inquiries while providing consultative support and recommendations• Document in detail all interactions with customers• Effectively articulate complex information to a variety of technical and non-technical customers• Educate customers on products and help customers to be successful• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services• Successfully performs against department scorecard metrics including • Quality Assurance, Average Handle Time, and Customer Satisfaction Rating Show less

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  Union pacific railroad

  Nov 2014 - Aug 2023

  -Process SAP user access requests, and supported everyday troubleshooting of access issues-Respond to employees, applicants, and retirees regarding human resource inquires via ticketing system-Provide accessible and accurate information for internal customers by assisting with design andmaintaining HR web content-Provide targeted benefit information to employees through development and deployment of mass email communications -Field phone calls from UP employees, applicants, and retirees regarding human resource inquires-Provide accessible and accurate information for internal customers by assisting with design andmaintaining HR web content-Provide targeted benefit information to employees through development and deployment of mass emailcommunications -Field phone calls from UP employees, applicants, and retirees regarding human resource inquiries-Provide efficient and professional support to management and agreement employees-Manage risk around personal information and government compliance through process and work-Review/follow up and approve information to remain complaint with company policy and to manage risk-Process work includes personal data updates, retirement announcements, power of attorney documents -Field phone calls from employees, applicants, and retirees regarding human resource inquiries

  • Analyst HR

    Sept 2018 - Aug 2023

  • HR Senior Specialist

    Nov 2017 - Sept 2018

  • HR Service Center Specialist II

    Nov 2016 - Nov 2017

  • HR Service Center Specialist I

    Nov 2014 - Nov 2016