Luigi Angelo Festucci

Luigi angelo festucci

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location of Luigi Angelo FestucciBrescia, Lombardy, Italy
Followers of Luigi Angelo Festucci600 followers
  • Timeline

  • About me

    Technical Service Manager IDS, Italy & Greece presso BD

  • Education

    • Bd university

      2019 - 2019
      Finance for non financials
    • Bd university

      2018 - 2018
      Licence to hire
    • Gruppo galgano & associati

      2017 - 2017
      Public speaking
    • Miller heiman the sales performance company

      2010 - 2010
    • More+ laboratorio di organizzazione

      2009 - 2010
    • More+ laboratorio di organizzazione

      2009 - 2010
    • More+ laboratorio di organizzazione

      2009 - 2010
    • Neways performance by balance

      2009 - 2010
    • I.p.s.i.a. moretto di brescia

      1984 - 1989
      Diploma di scuola superiore
    • Festo consulting & academy italia

      2016 - 2017
  • Experience

    • Machina lonati

      Sept 1989 - May 1990
      Impiegato negli uffici di produzione
    • Replica sistemi

      Jun 1990 - Mar 1991
      Tecnico di assistenza
    • Instrumentation laboratory

      Apr 1991 - Apr 1997
      Responsabile tecnico di zona
    • Radiometer medical

      May 1997 - Sept 1997
      Tecnico di assistenza c/o a. de mori s.p.a. italia
    • Bd

      Oct 1997 - now

      As Service Manager IDS, Italy & Greece in BD Technical Service Life Sciences I manage technical support in Italy and Greece and consequently I am responsible for financial performance, "the income statement" (revenues and costs of the department), operational field activities and of the achievement of business objectives with the BD IDS Italy & Greece division. I define with the European leaders of the BD Technical Service Life Sciences IDS (Integrated Diagnostic Solution) the strategies and objectives that my work team must achieve (Key Driver Goals).I follow the #CX Customers Experience project trying, with my work group, to improve customer satisfaction, "the NPS" (Net Promoter Score) with the clear final goal which is to ensure maximum effectiveness and systems efficiency for the benefit of our patients.I work in a matrix organization and consequently work continuously on sharing skills and knowledge inside and outside my department. I strongly collaborate with the Centers of Excellence of the European Technical Service Life Sciences IDS organization, with the administrative, commercial and function groups (CS & Tender, Market Access, Shared Service, Etc.) of BD Italy and Greece. Show less

      • Technical Service Manager IDS, Italy & Greece

        Oct 2019 - now
      • Technical Field Service Team Leader

        Nov 2008 - Sept 2019
      • Senior Service Engineer / Technical Services BD Biosciences Italy

        Nov 2004 - Oct 2008
      • Service Engineer / Technical Services BD Biosciences Italy

        Oct 1997 - Oct 2004
  • Licenses & Certifications

    • Aggiornamento lavoratori rischio alto aggiornamento preposti ruolo e comportamenti

      Cluster italia s.r.l.
      Oct 2011
    • Il valore del servizio

      Hbi health business improvement
      Feb 2007
    • Agente di commercio

      Camera del commercio di brescia
      Apr 1990
    • L'eccellenza nel servizio: valorizzazione intervento cliente esterno ed interno

      Cegos italia
      Apr 2005
    • Team working - azione e relazione nel lavoro di gruppo

      Cegos
      Feb 2006