Experience

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  Machina lonati

  Sept 1989 - May 1990

  Impiegato negli uffici di produzione
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  Replica sistemi

  Jun 1990 - Mar 1991

  Tecnico di assistenza
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  Instrumentation laboratory

  Apr 1991 - Apr 1997

  Responsabile tecnico di zona
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  Radiometer medical

  May 1997 - Sept 1997

  Tecnico di assistenza c/o a. de mori s.p.a. italia
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  Bd

  Oct 1997 - now

  As Service Manager IDS, Italy & Greece in BD Technical Service Life Sciences I manage technical support in Italy and Greece and consequently I am responsible for financial performance, "the income statement" (revenues and costs of the department), operational field activities and of the achievement of business objectives with the BD IDS Italy & Greece division. I define with the European leaders of the BD Technical Service Life Sciences IDS (Integrated Diagnostic Solution) the strategies and objectives that my work team must achieve (Key Driver Goals).I follow the #CX Customers Experience project trying, with my work group, to improve customer satisfaction, "the NPS" (Net Promoter Score) with the clear final goal which is to ensure maximum effectiveness and systems efficiency for the benefit of our patients.I work in a matrix organization and consequently work continuously on sharing skills and knowledge inside and outside my department. I strongly collaborate with the Centers of Excellence of the European Technical Service Life Sciences IDS organization, with the administrative, commercial and function groups (CS & Tender, Market Access, Shared Service, Etc.) of BD Italy and Greece. Show less

  • Technical Service Manager IDS, Italy & Greece

    Oct 2019 - now

  • Technical Field Service Team Leader

    Nov 2008 - Sept 2019

  • Senior Service Engineer / Technical Services BD Biosciences Italy

    Nov 2004 - Oct 2008

  • Service Engineer / Technical Services BD Biosciences Italy

    Oct 1997 - Oct 2004