Experience

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  University of north carolina at charlotte

  Aug 2019 - Aug 2022

  Tutor

  • Offered exceptional tutoring services in Calculus I & II, Physics I, and Statistics I; displayed comprehensive knowledge in select subject areas; translated complex concepts into simple explanations.• Performed one-on-one and group tutoring sessions for undergraduate students; formulated specialized learning plans and study strategies to fulfill student needs.• Tracked and reported students’ progress, offering regular feedback to assist academic objectives; partnered with professors and academic advisors to highlight at-risk students for additional support.• Attend tutor training and professional development programs to improve tutoring skills; held office hours to provide additional support for students, resolving inquiries and delivering clarification on course material. Show less

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  Amazon

  Aug 2022 - Dec 2022

  Seasonal warehouse associate

  • Optimized shipment process by reviewing and assembling products in an effective manner; arranged pallets to uphold a streamlined workflow productivity.• Leveraged inventory management software and systems to monitor and handle inventory levels; decreased discrepancies to meet inventory metrics.• Inspected and verified shipments for accuracy and completeness; selected and organized customer orders, upholding a high accuracy rate.• Supported the maintenance and organization of warehouse, streamlining storage space; attended routine safety meetings and contributed to a decrease in workplace incidents. Show less

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  Charter communications

  Apr 2024 - now

  It specialist

  -Diagnose and troubleshoot hardware and software issues for a diverse client base, ensuring quick and effective solutions.-Provide exceptional customer service by communicating technical information clearly and assisting clients in understanding and resolving their IT concerns.-Collaborate with team members to streamline processes, share best practices, and improve overall efficiency in IT support services.