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Pat Mussak

Pat mussak

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location of Pat MussakAtlanta Metropolitan Area
Phone number of Pat MussakView Mobile No.
Followers of Pat Mussak335 followers

  • Timeline

  • About me

    Sr Strategy Manager at Verizon

  • Education

    • The george washington university

      1999 - 2001
      Master's certificate project management

    • Pace university

      1988 - 1992
      Bba accounting

    • University of miami

      1994 - 1996
      Mba/ms computer information systems

      Activities and Societies: Beta Gamma Sigma National Honor Society

  • Experience

    • Computron software

      Jan 1992 - Jan 1997
      Financial software consultant

      Work at Computron from 1992 - 1994 where I led multiple project implementation teams to customize and implement financial software product, including 2 international efforts involving multi-currency/multi-national requirements. While pursuring my Master's degree I was asked back to assist on specific projects where my expertise was needed. After graduate school I was hired back from 1996 - 1997 as a Senior Financial Consultant. I managed implementation teams where I was responsible for project performance, issue management, overseeing backlog, and project forcasting. Show less

    • Verizon wireless

      Jan 1997 - Jan 2000

      Managed data segregation projects related to the Bell Atlantic-GTE $53 billion dollar merger Analyzed and documented system requirements for billing and e-commerce systems utilizing object oriented analysis and modeling

      • Project Manager

        Jan 1999 - Jan 2000

      • Business Analyst

        Jan 1997 - Jan 1999

    • Suwanee decorative hardware

      Dec 2004 - May 2011
      Bookkeeper

      Manage company-wide accounting and reporting functions for two subsidiaries, as well as bi-weekly payroll processes for 10 employees.

    • Disys

      Mar 2011 - Jan 2012
      Project manager

      Manage Customer Service Operations Projects for Verizon Wireless.

    • Verizon

      Jan 2012 - now

      Managed design, migration, and implementation of Verint Workforce Manager software Resource Management Liason for expansion of over 4K employees to home based agents (HBA) Manager of PMO and Communications for South Field Customer Service Operations. Manage Customer Service Operation Projects and Go To Market Projects for Verizon Wireless.

      • Sr Manager Busineess Strategy

        Dec 2023 - now

      • Workforce Planning Manager

        Oct 2018 - now

      • Manager Customer Service HQ HBA Operations

        Oct 2017 - Oct 2018

      • Customer Service Operations Manager

        Aug 2016 - Oct 2017

      • Consultant Customer Service Operations

        Jan 2012 - Aug 2016

  • Licenses & Certifications

    • Pmp

      Project management institute
      Nov 2015
      View certificate certificate

    • Certified scrummaster

      Scrum alliance
      Jul 2017

  • Volunteer Experience

    • Leader

      Issued by Girl Scouts of Greater Atlanta on Jan 2006
      Girl Scouts of Greater AtlantaAssociated with Pat Mussak