Experience

• 

  Scotiabank

  May 2012 - May 2016

  Customer service representative

  - Help customers with their day to day banking.- Respond to customer inquiries.- Process customer transactions.- Sale of credit products occasionally.

• 

  Td

  Jun 2022 - now

  Lead and coach my team in completing day-to-day processes, transactions and activities to help improve the overall level of service that our customers receive. Act as a role model in handling every day issues effectively and ensuring all customer problems are handled appropriately by following specific resolutionguidelines. Deliver a legendary experience to our customers by focusing on work that matters: supporting employee development, achieving strong business results and utilizing internal resources. Plan, organize and coordinate the activities for own area and resolve operational issues. Lead by example; showcase my expertise and advanced knowledge of my supported business area in prioritizing tasks, delegating duties, and monitoring workfiow when required. Use decision-making authority for mildly complex, non-standard issues, while promoting team effectiveness and a positive/diverse work environment. عرض أقل

  • Bilingual Team Manager Contact Center

    May 2023 - now

  • Customer Account Specialist

    May 2016 - Apr 2023

  • Transitional Team Lead

    Jun 2022 - Mar 2023