Mélina Vuletic

Experience

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  African heart backpackers

  May 2018 - Jul 2018

  Receptionist - Internship

  * Reservations * Customer reception * Various information

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  Chronodrive

  Sept 2018 - Jan 2021

  Order picker - Student job

  * Delivery * Reception and customer relations

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  1. Deutsches Kartoffel Hotel Lüneburger Heide

  May 2019 - Jul 2019

  Hostess - Internship

  * Customer reception * Reservations

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  Marketech Merchandising Inc.

  Mar 2020 - Aug 2020

  Web Marketing Manager - Internship

  Reduced cause Covid-19. * Product entry into the database * Customer base management * Marketing promotion management on the site * Recruitment of service providers (hosts) * Work and monitoring of contracts with franchisees

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  CYRILLUS

  Jan 2021 - Jul 2021

  E-Marketing Assistant

  * Participation in the development of the email strategy and its implementation * Update of the various schedules * Weekly monitoring of the various KPIs related to the performance of emails * Interactions with the Webdesign team and validation of the emails * Preparation with the Dartagnan email editor * Campaign configuration and programming in the Selligent routing tool * Competitive intelligence

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  Chronodrive

  Sept 2021 - Aug 2022

  Assistant Campaign Manager

  * Participation in the implementation of commercial communications for operations * Follow-up of the implementation schedule with the creative studio * Coordination with the range managers for the choice of products to be promoted* Briefing and proofreading of communication media mock-ups * Follow-up of the implementation of commercial operations in shops

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  Tawkr

  Sept 2022 - now

  Client Account & Campaign Manager - Charity

  * Definition of campaign plans and their implementation* Ensuring the proper coordination of the different actors (internal, partners, franchisees, customers)* Setting up and maintaining internal and external operational and communication tools* Ensuring that the various players (internal, partners, franchisees, customers) are properly coordinated* Reactively respond to the various daily requests from customers and partners* Establishment, monitoring and analysis of internal and external reports* Helping to improve the operational process and the quality of service* Construction of the quality monitoring and the question of incidents in the field* Follow-up of the evolution of customer budgets Show less