Experience

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  Wonder travel

  Jan 2016 - Dec 2017

  Teller

  1. Recording sales of air tickets, whether in cash or on credit.2. Recording all of the company's revenues and expenses.3. Preparing monthly report with volume of sales.4. Preparing monthly report with profit and loss.5. Closing accounting entries in a broker's account.6. Preparing accounts for each activity within the company.7. Preparing the final accounts for travel and tourism companies (income statement -financial position - cash flow statement).

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  Egyptian banking institute

  Aug 2016 - Oct 2016

  Trainee

  Study Principle Of Banking Study Microsoft Office

• 

  The united bank of egypt / official

  Jan 2018 - Nov 2019

  Central cash operations officer

  1. Following up on feeding the ATM machines with the money transfer company.2. Withdrawing the machine balance before feeding it with money.3. writing the daily entries for the money entering the ATM machines.4. setting a cash account on the way with the cash report.5. preparing reports on the cards and amounts stuffed inside the machines.6. extracting physical inventory movements ( Deficit - excess) for machines.7. Preparing reports on the actual inventory movements of machines and sending them tothe settlements management in real time. Show less

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  Alexbank

  Dec 2019 - May 2021

  Customer service representative

  1. Resolving escalated customer service inquiries and complaints to maintain satisfaction.2. Coaching and mentoring service representatives to deliver polite, professional customer interactions.3. Evaluating staff performance and providing feedback to improve customer service delivery.4. Building positive rapport and relationships for high levels of customer satisfaction.

• 

  Agricultural bank of egypt

  Jun 2021 - now

  1. Periodic inspection of the instructions regulating the banking business in order to ensure that the procedures contained therein are correctly applied2. Implement current or future customer instructions Special permanent instructions e.g. transfers, savings vessels (tying deposits, issuing checks). Etc3. Executing the remittances issued to the Central Hawala Unit, we received and followed up the remittances received by the clients of the branch in order to verify the authenticity of adding them to the client's account.4. Execute government and nongovernment payroll and pension checks and prepare special documents to add value to the client's account and collect the commission.5. Inserting a process receiver from the other sections of the branch into the computer accurately, and its accounting guidance to feed the computer, and add and deduct from and to the other branch accounts Show less 1. Follow the foreign exchange rate sheet and the interest rates of the different vessels to the bank on the relevant plates in order to inform customers of the applicable rate at the bank on time and to attract more customers2. Manage all relationships with current and upgraded customers and advise on banking products and market investment opportunities.3. Receiving customers and offering Banking products4. Promotion and marketing of branch banking services to clients within the branch's scope of work Show less

  • Operations Specialist

    Jul 2023 - now

  • Customer Service Officer

    Jun 2021 - Jul 2023